Open to opportunities

Manuel Argento

@manuelargento

Message

Dynamic Customer Relationship Manager driving growth and client success.

Italy

Message

What I'm looking for

I am looking for a role that fosters growth, values customer-centric strategies, and encourages collaboration across teams.

I am a dynamic and results-driven Customer Relationship Manager with extensive experience in enhancing customer experience and driving business growth. Currently, I lead CRM operations for Italy and Poland within a global SaaS project, where I have successfully increased CRM adoption by 90% through effective onboarding and tailored training for over 500 users. My strong problem-solving mindset and ability to align business goals with customer-centric strategies have been pivotal in delivering value and building robust stakeholder relationships.

Throughout my career, I have successfully completed over 20 projects that have been adopted organization-wide, focusing on CRM analytics and business development. My efforts have led to significant improvements in Net Promoter Score (NPS) and overall customer satisfaction. I thrive on collaborating with cross-functional teams to develop strategies that enhance user experience and drive continuous improvement across all touchpoints.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Manager Italy & Poland

Current

LHH The Adecco Group

Feb 2025 - Present (5 months)

Currently leading CRM operations as Country Manager for Italy and Poland within a global SaaS project. Managed CRM onboarding and instance migration, focusing on maximizing results from the customer database by aligning strategy, data insights, and execution for the growing Polish market.

Business Development Key Account Management Data Insights Performance Optimization SaaS

Customer Relationship Manager Italy

LHH The Adecco Group

Mar 2022 - Feb 2025 (2 years 11 months)

Developed and optimized customer lifecycle strategies, significantly increasing Net Promoter Score (NPS) and customer satisfaction. Successfully onboarded over 400 users, expanding usage and identifying cross-sell opportunities while collaborating with cross-functional teams to address concerns and mitigate risks.

Customer Lifecycle Management NPS Customer Satisfaction User Onboarding Risk Mitigation KPI Analysis Stakeholder Engagement

Customer Experience Specialist

Rcs Mediagroup

Jan 2019 - Mar 2022 (3 years 2 months)

Provided direct assistance to B2B, B2C, and Public Administration clients. Performed sales analysis, contributed to strategic business planning, and developed customer retention and acquisition strategies.

Sales Analysis Business Planning Customer Retention Customer Acquisition B2B B2C

Logistics & Supply Chain Management

Decathlon

Nov 2018 - Jan 2019 (2 months)

Monitored cost-efficiency and managed stores supply. Conducted KPI analysis to optimize logistics operations.

Cost Efficiency Monitoring KPI Analysis Logistics Supply Chain Management Inventory Management

Education

Degrees, certifications, and relevant coursework

Trailhead by Salesforce

Certified Experience Consultant, Salesforce

Obtained certification as an Experience Consultant from Trailhead by Salesforce. This certification enhances expertise in Salesforce platforms and customer experience strategies.