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@manuelargento
Dynamic Customer Relationship Manager driving growth and client success.
ItalyI am a dynamic and results-driven Customer Relationship Manager with extensive experience in enhancing customer experience and driving business growth. Currently, I lead CRM operations for Italy and Poland within a global SaaS project, where I have successfully increased CRM adoption by 90% through effective onboarding and tailored training for over 500 users. My strong problem-solving mindset and ability to align business goals with customer-centric strategies have been pivotal in delivering value and building robust stakeholder relationships.
Throughout my career, I have successfully completed over 20 projects that have been adopted organization-wide, focusing on CRM analytics and business development. My efforts have led to significant improvements in Net Promoter Score (NPS) and overall customer satisfaction. I thrive on collaborating with cross-functional teams to develop strategies that enhance user experience and drive continuous improvement across all touchpoints.
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Work history, roles, and key accomplishments
LHH The Adecco Group
Feb 2025 - Present (9 months)
Currently leading CRM operations as Country Manager for Italy and Poland within a global SaaS project. Managed CRM onboarding and instance migration, focusing on maximizing results from the customer database by aligning strategy, data insights, and execution for the growing Polish market.
LHH The Adecco Group
Mar 2022 - Feb 2025 (2 years 11 months)
Developed and optimized customer lifecycle strategies, significantly increasing Net Promoter Score (NPS) and customer satisfaction. Successfully onboarded over 400 users, expanding usage and identifying cross-sell opportunities while collaborating with cross-functional teams to address concerns and mitigate risks.
Rcs Mediagroup
Jan 2019 - Mar 2022 (3 years 2 months)
Provided direct assistance to B2B, B2C, and Public Administration clients. Performed sales analysis, contributed to strategic business planning, and developed customer retention and acquisition strategies.
Decathlon
Nov 2018 - Jan 2019 (2 months)
Monitored cost-efficiency and managed stores supply. Conducted KPI analysis to optimize logistics operations.
Degrees, certifications, and relevant coursework
Certified Experience Consultant, Salesforce
Obtained certification as an Experience Consultant from Trailhead by Salesforce. This certification enhances expertise in Salesforce platforms and customer experience strategies.
Software and tools used professionally
ItalyYou can contact Manuel and 90k+ other talented remote workers on Himalayas.
Message Manuel
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