Looking for a job

Andrea Russo

@andrearusso

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I manage client relationships, onboarding, retention, and data-informed account decisions.

Italy

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What I'm looking for

I'm looking for a client-facing role where I can manage accounts, improve onboarding and retention, resolve complex issues, and use data to turn customer feedback into operational improvements.

I'm the primary liaison for member families, sponsors, institutional partners, and vendors at ASD San Nicola Basket, managing inquiries, onboarding, feedback, and issue resolution.

I handle complex escalations end-to-end, using structured de-escalation protocols to support retention and turn high-risk accounts into loyal partners.

At C.O. Gruppo S.r.l., I evaluated more than 100 public-institution touchpoints and translated qualitative and quantitative findings into priority-ranked reports for senior decision-makers.

I combine customer and stakeholder communication with SQL, Python, GA4, Tableau, and BI reporting to monitor account performance, customer lifetime value, retention, and customer journeys.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship & Sales Operations Specialist

Current

ASD San Nicola Basket

Jan 2025 - Present (1 year 8 months)

Served as the main point of contact for member families and external partners, managing daily inquiries, feedback, and issue resolution. Coordinated external communications and onboarding with corporate sponsors and partners, and handled complex client escalations end-to-end.

Customer Relationship Management Stakeholder Management Escalation Resolution Onboarding Retention Strategy

Accountability Analyst (Internship)

C.O. Gruppo S.r.l.

Jan 2024 - Dec 2024 (11 months)

Evaluated 100+ public institution touchpoints using a structured framework to identify friction points, usability issues, compliance gaps, and accountability. Synthesized complex observations into priority-ranked strategic reports for senior decision-makers.

User Experience Evaluation Data Analysis Reporting Strategic Communications

Education

Degrees, certifications, and relevant coursework

Start2impact University

Professional Master, Data Analysis

Professional Master in Data Analysis, completed in 2026.

Università degli Studi di Salerno

M.Sc., Marketing and Corporate Communication

2022 - 2025

M.Sc. in Marketing and Corporate Communication, specializing in strategic communication, digital and traditional market analysis, and campaign planning.