Looking for a job

Ayanda Gaya

@ayandagaya

Message

Certified Business Administrator | B2B & B2C Concierge

South Africa

Message

What I'm looking for

I am looking for a role where I can apply my experience in customer service, administration, and client support within a professional and growth-oriented environment. I enjoy working in fast-paced teams where I can solve problems, assist customers effectively, and contribute to operational efficiency while continuing to develop my skills and grow within the company.

As an individual with the substantial knowledge and necessary capabilities vital to succeeding in a workplace, with this letter I hereby express my interest in being a part of your company for I believe I will be a good asset to your company.

As stated on my resume, I’ve had a magnitude of different jobs before with the means to carve myself out a successful career in the corporate world of work. I'm currently working as a B2B SaaS Restaurant Support Specialist for a well renowned e-commerce company by the name of “Take A Lot”, in which my Business Administration skills have pulled through for me. I know that I might have to learn new things to do a great job in your company, but I am ready to put in the extra effort and are motivated enough to learn to do new things. To attest to this, I earned my qualification through sleepless nights of studying accompanied by drive and sacrifice so that I may one day grow in a successful company like yours and globally at that.

I am confident I will handle the job, and hope that you will give me a chance to prove my abilities in your company as I’ve handled a hard-labor, sales, loan, administration, a branch consultant position till now as a work-from-home support agent. Throughout my time working at Mr D Food (under “Take A Lot”) as a B2B SaaS Restaurant Support Specialist, I’ve developed a lot of understanding about my skill set as well as the things I enjoy most. My organization skills and people skills have always come naturally to me, so now I'm looking for a new challenge that allows me to apply my skills learned during my previous and current work situation. Taking on this role would be the perfect next step in my career in terms of growing within your company and also broadening my skill set extensively, at an international level.

With that being said, one can truly distinguish that I’m a very flexible and broad-minded individual with a goal to always up-skill myself while striving for perfection at whatever cost. I’m confident enough to say that I consider myself a good candidate for this position and look forward to hearing from your company soon.

Thank you for your time.

Experience

Work history, roles, and key accomplishments

Current

Helpdesk Agent

Current

Rentokil Pest Control

Feb 2025 - Present (1 year 4 months)

Provided end-to-end UK customer and commercial support via phone, email, and chat, handling inquiries, complaints, invoicing, and balance queries with first-contact resolution. Managed escalations and scheduling coordination, troubleshooting hardware/software issues and maintaining real-time updates for field technicians.

Zendesk Customer Escalation Customer Support Workday Invoicing Data Protection

Tier 3 Support Agent

Mr D

Aug 2021 - Jan 2025 (3 years 5 months)

Delivered Tier 3 B2B/B2C restaurant and partner support for complex escalations in Zendesk, resolving order-related issues, refunds, and delivery delays. Provided guidance to Tier 1–2 agents on difficult cases and supported payment processing and complaint management to improve service quality.

Zendesk Tier 3 Support Order Management Delivery Delay Resolution Partner Support Payment Processing Escalation Management Customer Relationship Management Troubleshooting

Part-Time Promoter

Tradeway Promotions

Oct 2020 - Dec 2020 (2 months)

Promoted products by engaging customers directly and influencing purchasing decisions through persuasive communication and active listening. Delivered promotional campaigns that aligned to company objectives while maintaining a positive brand image and resolving customer conflicts.

Customer Engagement Product Promotion Promotions And Campaigns Persuasion Active Listening Conflict Resolution Time Management Customer Service Communication Skills Team Collaboration

Branch Consultant

Finbond Mutual Bank

Jan 2020 - Dec 2020 (11 months)

Provided client-focused banking services by managing inquiries, processing transactions, and promoting financial products to drive leads. Supported branch performance through networking, outbound calls, tailored client solutions, and administrative support until the contract ended due to COVID-19 impact.

Client Inquiries Transaction Processing Lead Generation Outbound Calling Networking Customer Relationship Management Administrative Support Problem Solving

Education

Degrees, certifications, and relevant coursework

AA&T, Milnerton

Business Administration (NQF 4), Business Administration

2020 - 2020

Completed a Business Administration NQF 4 learnership, developing skills in business operational frameworks. Specialized in stock and asset control and the implementation of scalable administrative systems.

ICDL South Africa

Advanced Computer Literature (ICDL), Computer Literacy

Obtained Advanced Computer Literature training. Built practical skills in computer hardware and software, network/device management, office tools (Word, Excel, PowerPoint), and SaaS platforms.

Sinenjongo High School

High School Diploma (Matric), General Education

Completed Grade 12 (Matric) with a Diploma Pass. Studied IsiXhosa, English, Mathematics, Physical Sciences, Life Sciences, Life Orientation, and Computer Application Technologies (CAT).