Naledi Mjwara

I am a dedicated customer service professional with a strong background in service delivery and multitasking abilities. With polished communication and organizational skills, I have consistently met and exceeded customer satisfaction targets in various roles.

Throughout my experience, I have developed strong problem-solving skills, handling customer complaints and concerns with empathy and turning negative experiences into positive ones. I am proficient in CRM systems, MS Office, and technical literacy, with a strong ability to work in fast-paced environments.

I am a team player with excellent collaboration skills, having worked with cross-functional teams to address complex customer issues and provide timely solutions. I am also skilled in conducting customer feedback surveys, analyzing purchasing trends, and making data-driven improvements to service offerings.