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@naledimjwara
Dedicated customer service professional
I am a dedicated customer service professional with a strong background in service delivery and multitasking abilities. With polished communication and organizational skills, I have consistently met and exceeded customer satisfaction targets in various roles.
Throughout my experience, I have developed strong problem-solving skills, handling customer complaints and concerns with empathy and turning negative experiences into positive ones. I am proficient in CRM systems, MS Office, and technical literacy, with a strong ability to work in fast-paced environments.
I am a team player with excellent collaboration skills, having worked with cross-functional teams to address complex customer issues and provide timely solutions. I am also skilled in conducting customer feedback surveys, analyzing purchasing trends, and making data-driven improvements to service offerings.
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Work history, roles, and key accomplishments
NUTUN CX (AmeriSave Mortgage Corporation)
Jan 2022 - Present (3 years 10 months)
Managed a high volume of customer inquiries via phone, email, and chat, resolving issues promptly and effectively. Collaborated with cross-functional teams to address complex customer issues and provide timely solutions.
Pure Cup
Mar 2019 - Feb 2020 (11 months)
Increased brand awareness through event marketing, demonstrations, sales and brand promotion. Conducted consumer surveys and analyzed purchasing trends.
CCI (Blue label)
Mar 2016 - Feb 2018 (1 year 11 months)
Maintained and managed customer files and databases. Communicated with clients regarding account services, statements, and balances.
Aegis BPO (Telkom Campaign)
Feb 2014 - Feb 2017 (2 years 11 months)
Assisted call-in customers with questions and orders. Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Isilumko
Apr 2013 - Feb 2014 (10 months)
Conducted consumer surveys and analyzed purchasing trends. Approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
Degrees, certifications, and relevant coursework
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