Jenny Pereira

At Rev.com, I've supported international customers since 2015, resolving account, billing, software, captioning, subtitle, transcription, and SaaS platform issues through phone, email, and live chat.

I've worked flexible and overnight shifts across multiple time zones, combining technical troubleshooting with calm, empathetic communication for people with varying technical abilities. My consultative support has helped build customer trust and retention, and I was recognised as a top-performing Customer Support Representative with consistently strong CSAT performance.

Before customer support, I worked as a freelance transcriptionist for Rev.com, producing accurate transcripts, proofreading interview content, and performing quality assurance. I was also recognised as one of Rev.com's top-performing transcriptionists.

Earlier, I managed sales operations and staff performance at Pest Control Specialists, where I coached teams, improved customer engagement and conversion, and helped the East Rand branch become the highest sales performer among more than 70 franchises.