Lesego Letimela

Provided customer service and advisory support in a telecommunications environment, troubleshooting issues and handling billing and payment enquiries. Resolved complaints and supported customer retention while using CRM and ticketing systems.

Delivered B2C customer service and order support within a retail campaign, handling orders, payments, and disputes. Used upselling techniques and resolved customer issues while maintaining a positive experience.

Provided remote and desktop technical support for hardware, software, connectivity, and system-related issues. Performed Windows troubleshooting, networking support, and used ticketing systems to manage requests.

Provided remote customer service support to UK retail customers, assisting with retail-related enquiries and resolving concerns. Worked in a high-volume customer environment with a solutions-focused approach.

Conducted inbound and outbound insurance telesales activities and provided customer service and administrative support for short-term insurance sales. Assisted brokers with customer and sales administration.

Contacted business owners and executives to introduce and sell training programmes, materials, and packages. Conducted customer satisfaction follow-up calls and supported sales and leadership training sessions.

Managed ongoing relationships with multiple restaurant, hotel, and office-building clients using a food-delivery service. Coordinated service delivery, resolved operational issues, and led a four-person call-centre team.

Managed relationships with suppliers, customers, and entertainment stakeholders. Supported the management of bar and entertainment teams and contributed to sales and operational activities in a hospitality environment.

Conducted outbound calls and market research using structured scripts. Engaged respondents professionally and captured information according to research requirements.

Grade: 89th percentile

Earned the Customer Success Manager - SaaS certification, scoring in the 89th percentile.

Completed the Customer Success Fundamentals certification, valid from September 2026 to September 2027.

Grade: 90th percentile

Earned the Leadership and People Management certification, scoring in the 90th percentile.

Completed the GenAI Essentials in Customer Success certification, valid from September 2026 to September 2027.

Activities and societies: Basketball, Rugby

Completed Matric at NQF Level 4, with participation in basketball and rugby.

Grade: 98th percentile

Earned the Active Listening certification, scoring in the 98th percentile.

Grade: 93rd percentile

Earned the Phone Support Specialist certification, scoring in the 93rd percentile.

Grade: 92nd percentile

Earned the Communication - Intermediate certification, scoring in the 92nd percentile.

Undergraduate studies with coursework in Mathematics, Finance and Statistics.

Grade: 88th percentile

Earned the B2B Sales Account Executive certification, scoring in the 88th percentile.

Grade: 82nd percentile

Earned the Critical Thinking certification, scoring in the 82nd percentile.

Grade: 71st percentile

Earned the Sales Aptitude certification, scoring in the 71st percentile.

Completed professional development in Sales & Leadership Mastery and Awaken Your Financial Genius.

Attended property investment seminars.

Participated in the Train the Trainer program, but did not complete it.

Completed the Customer Success Advanced Concepts certification, valid from September 2026 to September 2027.

Completed coursework in brand communication and marketing strategy.

Completed technology fundamentals coursework.

Grade: 98th percentile

Earned the Customer Success Representative (SaaS) certification, scoring in the 98th percentile.

Completed various online courses.