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Nonkululeko Thandeka Ndlovu

@nonkululekothandekan

Email and chat support specialist at Concentrix who handled UK and USA billing enquiries and built interactive Excel performance dashboards.

South Africa

Message

What I'm looking for

I'm seeking a remote, non-voice email, chat, or ticket-based support role, or administrative support work, where clear written communication, attention to detail, and consistent follow-through are valued.

At Concentrix, I supported UK and USA customers with billing, account, and service enquiries. I maintained CRM records, investigated issues, and documented escalations.

At Merchants, I managed customer account and application information for USA-based clients, updated CRM records, and assisted with billing and service enquiries. Earlier, I supported customers at CCI, Avon, and Webhelp, including UK small business customers with billing questions.

I also built an interactive Excel sales dashboard using 500 sales records, PivotTables, formulas, and slicers. I created a call centre dashboard to track call volumes, handling time, customer satisfaction, and resolution status.

Experience

Work history, roles, and key accomplishments

Mobile Billing Advisor

Concentrix

Jul 2024 - Aug 2025 (1 year 1 month)

Supported UK and USA customers with billing, account and service enquiries in a high-volume environment. Maintained accurate customer profiles and escalated complex cases with appropriate documentation.

CRM Customer Support Billing Escalation Handling Documentation Salesforce Zendesk

Application Management

Merchants

Jul 2023 - Jul 2024 (1 year)

Managed customer account and application-related information for USA-based clients. Updated CRM records and assisted with billing and service enquiries.

CRM Customer Support Data Entry Documentation Billing

Customer Service Advisor

CCI

Nov 2022 - Jul 2023 (8 months)

Supported USA customers with enquiries and issue resolution in a high-volume service environment. Documented interactions and maintained accurate customer records.

Customer Support Documentation CRM Issue Resolution

Administrative Assistant / Receptionist

Adrielcorp

Jun 2020 - Jul 2021 (1 year 1 month)

Managed office emails, incoming enquiries, documentation and filing. Supported scheduling and daily administrative activities while maintaining organised records.

Administrative Support Email Management Documentation Scheduling

Administrative Assistant / Receptionist

Accutech Weighing Services

Oct 2018 - Dec 2019 (1 year 2 months)

Handled office administration, correspondence, appointment scheduling and record maintenance. Supported client communication and maintained accurate documentation.

Administrative Support Correspondence Scheduling Documentation