Brenda Moagi

I am a customer service professional with multi-channel experience supporting US and UK campaigns for leading retail and telecom clients. I consistently handle chats, emails, phone inquiries, order tracking, refunds, and escalations while working with platforms like Zendesk and Magento.

I have a background in loan and finance customer support, online store order management, and in-person/phone sales for telecom services. I meet performance targets by resolving issues, processing transactions, and educating customers on products and services.

My training includes business administration, TEFOL English certification, Grade R learning, and credit management coursework, which support my clear communication and operational understanding. I am computer literate and comfortable with systems such as Tallyman, CCI, Zendesk, Magento, and USPS tracking processes.

I bring dependable attention to detail, strong negotiation and sales skills, and a service-oriented mindset to roles that require empathy, accuracy, and effective problem-solving. I seek to contribute to teams that value customer satisfaction and continuous improvement.