Melchizedek Chimuka

I am an enthusiastic customer support professional experienced in handling client inquiries via phone, email, and live chat, troubleshooting technical issues, and managing CRM tools such as Aircall, Asana and Kustomer. At Delivery.com I contributed to support documentation, optimized AI support agent content, maintained accurate customer records, performed data entry to update restaurant menus, and was promoted to handle specialized queries in the alcohol department.

Previously I served as Training Manager and Sales Representative at Real Promotions, where I trained and onboarded new hires, conducted candidate evaluations, led direct sales campaigns and mentored junior staff. I hold a Bachelor’s Degree in Information Technology and a Diploma in Electrical Engineering, and I seek roles that combine technical troubleshooting, CRM administration, and training to improve customer outcomes and team performance.