Aurelia Lugo

Greeted customers, answered questions about bakery products, took orders, and ensured a positive experience. Maintained a clean work area, packed/organized items, and managed internal systems.

Dictated the fit of women’s swimwear and apparel lines for various brands, fitting 20+ samples per week. Delivered fit comments, collaborated with overseas factories, and managed tech packs from proto to production.

Delivered timely and actionable feedback to Lugo teams, improving product quality and customer satisfaction. Led product feedback initiatives that contributed to a 10% YoY decrease in returns.

Owned the fit process for all Target’s Kona Sol women swimwear, including one- and two-piece suits, shorts, and skorts. Delivered fit comments, collaborated with overseas factories, and managed tech packs from proto to production.

Managed day-to-day operations, overseeing 19 employees during kids birthday parties and improving SLA metrics by ensuring 100% of customer inquiries were responded to within 24 hours. Played a key role in boosting Trustpilot score from 2.8 to 4.1 through targeted customer satisfaction initiatives.

Double majored in Design & Management and Marketing. Studied core business principles alongside design thinking and management strategies.

Completed a foundational course in Marketing 101. Gained an understanding of basic marketing principles and strategies.