JMJosie Murillo
@josiemurillo
Dedicated customer service professional with 11 years of experience.
United StatesWhat I'm looking for
With over 11 years of dedicated experience in customer service, I have honed my ability to effectively address and resolve customer inquiries and concerns. My career has been marked by a commitment to enhancing customer satisfaction and loyalty through exceptional support and communication.
I excel in fast-paced environments, utilizing strong problem-solving skills and a keen attention to detail to ensure customer needs are met promptly and efficiently. My roles have included Customer Experience Advisor at Warby Parker and Shipment Manager at Bath and Body Works, where I managed various customer interactions and ensured smooth operational processes.
Experience
Work history, roles, and key accomplishments
Customer Experience Advisor
Warby Parker Optical
Jan 2021 - Present (4 years 5 months)
Managed customer inquiries across multiple channels, including calls, emails, and SMS, ensuring comprehensive customer support. Handled insurance benefit checks, claim submissions, exam scheduling, and new order placements to enhance customer experience.
Shipment Manager
Bath and Body Works
Jan 2018 - Present (7 years 5 months)
Managed daily store shipments, ensuring accurate receipt and organization of all inventory. Responsible for stocking the sales floor and stockrooms, alongside assisting customers at the register and closing out the store.
Freelance Makeup Artist/Sales Prestige Makeup Advisor
Estée Lauder
Jan 2017 - Present (8 years 5 months)
Provided expert sales and consultation services for Estée Lauder cosmetics at various retail locations. Focused on product sales, performing color matches, skincare services, and educating customers on product application.
Customer Reception
Ulta Beauty
Jan 2016 - Present (9 years 5 months)
Managed customer reception and switchboard operations, ensuring efficient front desk attendance. Organized check-in/check-out books and prepared weekly reports to support store operations.
Education
Degrees, certifications, and relevant coursework
College of Southern Nevada
Associate of Applied Science, Culinary Arts
Acquired an Associate of Applied Science in Culinary Arts. Focused on developing practical skills and theoretical knowledge in the culinary field.
Arbor View High School
High School Diploma, General Studies
Completed high school education at Arbor View High School. Developed foundational academic skills and participated in various school activities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Josie?
You can contact Josie and 90k+ other talented remote workers on Himalayas.
Message JosieFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
