Open to opportunities

Fatimah Iqbal

@fatimahiqbal

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Customer Service Specialist with 3+ years of experience in retail.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities in a dynamic environment.

As a dedicated Customer Service Specialist with over three years of experience in retail, food, and e-commerce, I pride myself on my ability to deliver exceptional service and resolve issues efficiently. I founded and manage an online thrift apparel business, where I provide personalized customer support across various digital channels. My commitment to customer satisfaction is reflected in the 5-star ratings I consistently achieve, and I thrive in fast-paced environments where I can utilize my skills in communication and problem-solving.

My experience includes roles at Victoria’s Secret & Co, Chipotle Mexican Grill, and Dunkin Donuts, where I honed my ability to exceed customer expectations and foster brand loyalty. I am adept at managing high-volume service demands while maintaining accuracy and professionalism. With a Master’s degree in Food Safety & Quality Management and a Bachelor’s in Microbiology, I bring a unique perspective to customer service, combining technical knowledge with a passion for helping others.

Experience

Work history, roles, and key accomplishments

Current

Owner & Customer Service Manager

Current

Online Apparel Business

Mar 2020 - Present (5 years 4 months)

Founded and scaled an online thrift apparel business, delivering personalized customer support across digital channels. Responded to customer inquiries, complaints, and returns with professionalism and care, ensuring a 5-star satisfaction rating.

Customer Support Inventory Management order fulfillment Social Media Marketing

Retail Associate

Victoria's Secret & Co

Mar 2023 - May 2025 (2 years 2 months)

Provided tailored in-store support, consistently exceeding customer expectations in a high-volume setting. Handled transactions, product inquiries, and service resolutions with accuracy and professionalism.

Customer Service Product Knowledge Customer Relationship Management

Crew Member

Chipotle Mexican Grill

Jun 2023 - Feb 2025 (1 year 8 months)

Delivered excellent service during peak hours, managing up to 250 customer orders per shift. Maintained 100% accuracy in POS transactions and demonstrated speed, efficiency, and customer care.

Customer Service Order Management Problem Solving

Crew Member

Dunkin Donuts

Jan 2023 - Jul 2024 (1 year 6 months)

Efficiently fulfilled customer orders and managed high-volume sales, contributing to 35% of daily transactions. Maintained a consistent attendance record and demonstrated leadership in opening shifts.

order fulfillment Customer Satisfaction Leadership Timely Service

Education

Degrees, certifications, and relevant coursework

Forman Christian College University

Master of Food Safety & Quality Management, Food Safety & Quality Management

Completed a Master's degree focusing on food safety and quality management. Gained expertise in ensuring food products meet safety standards and quality requirements.