Fatimah Iqbal
@fatimahiqbal
Customer Service Specialist with 3+ years of experience in retail.
United StatesWhat I'm looking for
As a dedicated Customer Service Specialist with over three years of experience in retail, food, and e-commerce, I pride myself on my ability to deliver exceptional service and resolve issues efficiently. I founded and manage an online thrift apparel business, where I provide personalized customer support across various digital channels. My commitment to customer satisfaction is reflected in the 5-star ratings I consistently achieve, and I thrive in fast-paced environments where I can utilize my skills in communication and problem-solving.
My experience includes roles at Victoria’s Secret & Co, Chipotle Mexican Grill, and Dunkin Donuts, where I honed my ability to exceed customer expectations and foster brand loyalty. I am adept at managing high-volume service demands while maintaining accuracy and professionalism. With a Master’s degree in Food Safety & Quality Management and a Bachelor’s in Microbiology, I bring a unique perspective to customer service, combining technical knowledge with a passion for helping others.
Experience
Work history, roles, and key accomplishments
Owner & Customer Service Manager
Online Apparel Business
Mar 2020 - Present (6 years 3 months)
Founded and scaled an online thrift apparel business, delivering personalized customer support across digital channels. Responded to customer inquiries, complaints, and returns with professionalism and care, ensuring a 5-star satisfaction rating.
Retail Associate
Victoria's Secret & Co
Mar 2023 - May 2025 (2 years 2 months)
Provided tailored in-store support, consistently exceeding customer expectations in a high-volume setting. Handled transactions, product inquiries, and service resolutions with accuracy and professionalism.
Crew Member
Chipotle Mexican Grill
Jun 2023 - Feb 2025 (1 year 8 months)
Delivered excellent service during peak hours, managing up to 250 customer orders per shift. Maintained 100% accuracy in POS transactions and demonstrated speed, efficiency, and customer care.
Crew Member
Dunkin Donuts
Jan 2023 - Jul 2024 (1 year 6 months)
Efficiently fulfilled customer orders and managed high-volume sales, contributing to 35% of daily transactions. Maintained a consistent attendance record and demonstrated leadership in opening shifts.
Education
Degrees, certifications, and relevant coursework
Forman Christian College University
Master of Food Safety & Quality Management, Food Safety & Quality Management
Completed a Master's degree focusing on food safety and quality management. Gained expertise in ensuring food products meet safety standards and quality requirements.
Government College University
Bachelor of Microbiology, Microbiology
Obtained a Bachelor's degree in Microbiology. Studied various aspects of microorganisms and their applications.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Fatimah?
You can contact Fatimah and 90k+ other talented remote workers on Himalayas.
Message FatimahFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
