Open to opportunities

Kyra User

@kyrauser

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Dedicated customer service professional with over 10 years of experience.

United States

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What I'm looking for

I am seeking a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative team environment.

I am a dedicated and versatile customer service and retail professional with over 10 years of experience across the airline, beauty, and e-commerce industries. My proven track record includes delivering exceptional service, leading teams, and resolving customer concerns through various communication channels. I excel in managing operations, training staff, and driving sales in both in-person and remote environments.

Throughout my career, I have developed a deep understanding of customer behavior and product education, utilizing CRM and order management systems to enhance customer experiences. My roles at American Airlines and Under Armour have honed my skills in handling complex customer inquiries and ensuring seamless service delivery. I am passionate about creating positive customer interactions and fostering team success.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

American Airlines

Mar 2022 - Present (3 years 2 months)

Responded to flight inquiries, processed boarding passes, and utilized company database software. Researched and resolved complex customer concerns and travel disruptions, educating passengers on rerouting and upgrades while ensuring a seamless pre-boarding experience.

Database Software CRM Platforms Customer Service Problem Solving Customer Education Conflict Resolution

Customer Service Representative

Under Armour

Sep 2021 - Dec 2023 (2 years 3 months)

Handled customer inquiries via chat, email, and phone, utilizing OMS, SAP, Salesforce, Zendesk, and Omni Channel systems to manage orders. Processed returns, exchanges, and replacements, keeping customers informed and providing timely resolutions.

SAP Salesforce Zendesk Customer Service Order Management

Keyholder Supervisor

MAC Cosmetics

Oct 2018 - Mar 2022 (3 years 5 months)

Managed store opening/closing procedures and daily operations, training and motivating team members to exceed sales goals. Delivered personalized product demonstrations and makeup consultations, staying updated on consumer trends to enhance customer satisfaction.

Team Leadership Sales Management Product Demonstrations Consultation Training Inventory Management

Customer Solutions Agent

PayPal

Jun 2015 - Jan 2019 (3 years 7 months)

Resolved technical and account issues via phone, chat, and email in a fast-paced environment, educating users on PayPal tools and services. Handled payment discrepancies and disputes with compliance and professionalism, maintaining high customer satisfaction with first-contact resolution.

Technical Support Account Management Payment Processing Dispute Resolution Customer Education Compliance First Contact Resolutions CRM Platforms

Counter Manager

Nordstrom

Sep 2014 - Oct 2018 (4 years 1 month)

Educated customers on skincare through tailored consultations and hired, trained, and coached a team of specialists. Oversaw counter operations, schedules, and performance evaluations, implementing promotions to boost visibility and drive sales while developing loyal client relationships.

Skincare Consultations Skincare Consultation Team Management Training Client Relationship Management

Counter Manager

Estée Lauder

Jan 2013 - Dec 2015 (2 years 11 months)

Led team in delivering exceptional customer service and sales performance, promoting products through personalized service and demos. Managed counter logistics including scheduling, budgets, and compliance, mentoring Beauty Advisors and ensuring product knowledge consistency.

Team Leadership Sales Management Customer Service Budget Management Compliance Training Product Knowledge

Office Clerk

Social Security Administration

May 2010 - Dec 2011 (1 year 7 months)

Assisted the public with general information and policy guidance, managing high volumes of inquiries via phone, email, and walk-ins. Maintained accurate files and handled data with discretion and efficiency.

inquiry handling Administrative Support