Areeb Farooqi
@areebfarooqi
Adaptable customer service professional with 7+ years of experience.
United StatesWhat I'm looking for
I am an adaptable and detail-oriented customer service professional with over 7 years of experience across various sectors, including retail, e-commerce, and healthcare support. My commitment to delivering efficient and empathetic service has allowed me to excel in fast-paced environments, where I consistently exceed key performance indicators. I pride myself on my ability to learn new systems quickly, such as Salesforce and Zendesk, which has enabled me to provide exceptional support across multiple channels, including phone, email, and chat.
Throughout my career, I have developed a strong track record of maintaining high customer satisfaction scores and achieving first call resolution. My experience ranges from handling customer inquiries at Kendra Scott to managing store operations at Kipling, where I motivated my team to improve sales performance. I am passionate about creating positive customer experiences and thrive in environments where I can contribute to team success while continuously improving my skills.
Experience
Work history, roles, and key accomplishments
Seasonal Customer Care Representative
Kendra Scott
Sep 2024 - Jan 2025 (4 months)
Handled 80–100 customer tickets daily using Salesforce Commerce and Service Cloud. Delivered prompt, thoughtful resolutions while upholding brand values and service standards.
Customer Service Representative (CSR)
Everise (WellCare)
Aug 2023 - Aug 2024 (1 year)
Responded to high call volumes, maintaining a 95% Customer Satisfaction Score (CSAT). Achieved First Call Resolution and exceeded expectations in quality audits and attendance.
Facility Operations Team Member
Life Time Fitness
Jan 2020 - Aug 2021 (1 year 7 months)
Maintained cleanliness of locker rooms, restrooms, and high-traffic areas. Ensured all supplies were stocked and spaces met health and safety standards.
Sales Lead
Kipling
Jun 2017 - Aug 2018 (1 year 2 months)
Managed store operations, including cash deposits of $100–$3,000. Motivated team through weekly goals and coaching to improve sales performance.
Stock Coordinator & Sales Associate
Tommy Bahama
Aug 2011 - Nov 2016 (5 years 3 months)
Oversaw daily shipments, inventory audits, and backroom organization. Reduced annual shrink from 15% to 5% by identifying vulnerabilities during audits. Drove sales through product knowledge, upselling, and optimized merchandise displays.
Education
Degrees, certifications, and relevant coursework
University of Houston
No Degree Earned, Engineering
Completed coursework in engineering, focusing on foundational principles and problem-solving techniques. Gained exposure to various engineering disciplines through a structured curriculum.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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