Geneva Smith

I am a dedicated Live Chat Support Agent with over five years of experience in delivering exceptional customer service through online platforms. My journey began with a passion for helping others, and I have honed my skills in resolving customer issues efficiently while maintaining high satisfaction scores. I thrive in fast-paced environments, managing multiple conversations simultaneously and ensuring that every customer feels valued and heard.

At Shipt, I provided real-time support for software users, assisting in onboarding and guiding customers through setup processes. My commitment to excellence was recognized when I was named 'Top Performer' for six consecutive months, reflecting my ability to optimize customer satisfaction and resolution rates. I believe in the power of collaboration, working closely with product and QA teams to report bugs and suggest improvements that enhance the overall customer experience.

Prior to my role at Shipt, I excelled as a Customer Support Representative at Sykes, where I handled over 80 live chat interactions daily, achieving a remarkable 95% customer satisfaction score. My experience in sales at Victoria’s Secret further strengthened my communication skills and ability to engage customers effectively. I am eager to bring my expertise in customer support to a new opportunity where I can continue to make a positive impact.