Assaad Albarty
@assaadalbarty
Product-focused leader with 12+ years driving digital transformation and SaaS growth.
What I'm looking for
I am a product-focused leader with 12+ years' experience in ICT, FinTech, LegalTech, and SaaS, experienced in defining strategy, ideating MVPs, and coordinating cross-functional teams to launch scalable digital platforms.
I have led end-to-end product efforts including revamps and rapid relaunches—delivering a LegalTech revamp with 100% feature completion in two months and recovering a stalled platform to 90% readiness in four months—while integrating CRM and WhatsApp APIs to boost qualified leads by 30%.
I combine technical product operations, analytics, and customer-experience improvements to drive results: increasing trial-to-paid conversions by 20%, improving support resolution times by 20%, and implementing performance dashboards and automation to scale teams and processes.
Experience
Work history, roles, and key accomplishments
Product Manager
Wajjad Tech
Dec 2024 - Aug 2025 (8 months)
Led product management for three LegalTech SaaS platforms, delivered an Omana’a revamp in 2 months (100% feature completion) and revived Muhassin to 90% development readiness in 4 months while increasing trial-to-paid conversion by 20%.
Operations Manager
Cashi
Apr 2023 - Sep 2024 (1 year 5 months)
Led digital transformation of operations and customer care for a FinTech startup, reducing resolution times by 20% and increasing customer satisfaction by 10% through CRM and chatbot implementations.
Technical Operations Manager
Cashi
Dec 2021 - Apr 2023 (1 year 4 months)
Acted as Product Owner and Scrum Master to lead development and launch of three mobile applications (Sales CROMS, Merchant CashiPos, CashiMobile) and coordinated cross-functional delivery and financial reconciliation.
Operations Manager
Grand Technology Co.
May 2020 - Dec 2021 (1 year 7 months)
Led digital transformation and process improvements that increased B2B service efficiency by 15%, migrated to Office 365, and boosted music content streaming revenue by 20%.
Service Delivery Manager
Grand Technology Co.
Sep 2018 - Apr 2020 (1 year 7 months)
Scaled the outsourcing division from 5 to 17 team members, tripling B2B service revenue and maintaining top client satisfaction across 34 retail locations through SOPs and quality assurance.
Education
Degrees, certifications, and relevant coursework
University of the People
Master of Business Administration, Business Administration
Completed a Master of Business Administration program focused on business management and strategy.
Bangalore University
Master of Computer Applications, Computer Applications
Completed a Master of Computer Applications program focused on advanced computer science and application development.
Hodeida University
Bachelor of Computer Science Engineering, Computer Science Engineering
Earned a Bachelor degree in Computer Science Engineering with foundational coursework in computer engineering and software development.
Tech stack
Software and tools used professionally
Metabase
Vtiger CRM
Google Docs
Mailchimp
Gmail
Google Drive
Dropbox
Google Analytics
Facebook Analytics
Figma
Slack
Microsoft Teams
Telegram
Jira Service Desk
Jira
Google Maps
Solarwinds
Apollo
Google Workspace
Microsoft Office 365
Confluence
Trello
Google Sheets
Microsoft Excel
Webflow
monday.com
Time Doctor
Miro
Zoom
Google Meet
TeamViewer
Balsamiq
Airflow
SQL
Airtable
Availability
Location
Website
about.me/AssaadAlbartySocial media
Job categories
Skills
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