Asanda Vokwana

The company is busy magalamating all elements of the business to better deliver exceptional customer service. I am recruited into the role to ensure stability in the customer facing front by ensuring that the customer service representatives are well trained. My roles involves identifying areas of development and preparing material to ensure development.

Ensuring all operations are carried on in an appropriate, cost-effective way.
Improving operational management systems, processes and best practices
Helping the organization’s processes remain legally compliant
Purchase materials, plan inventory and oversee warehouse efficiency
Help the organization’s processes remain legally compliant
Formulate strategic and operational objectives
Meet sales KPI

• Drove and tracked KPI metrics daily that ensured key performance targets were being met
• Assessed quality shortfalls for outliers and did supportive coaching and training
• Ensured company procedures were understood and adhered to
• Kept track of attendance for payroll and managed disciplinary processes
• Weekly and monthly metrics reporting to the business and team members

• Drove and tracked KPI metrics daily that ensured key performance targets were being met
• Assessed quality shortfalls for outliers and did supportive coaching and training
• Ensured company procedures were understood and adhered to
• Kept track of attendance for payroll and managed disciplinary processes
• Weekly and monthly metrics reporting to the business and team members

Preparing lesson plans that incorporate current educational theories and practices
Preparing students for standardized tests such as the SAT or TOEFL by teaching them vocabulary and grammar rules
Providing one-on-one instruction to students who have difficulty grasping a concept
Creating engaging classroom activities that encourage student participation and make learning fun