Open to opportunities

Ntokozo Maseko

@ntokozomaseko

Message

Results-oriented professional focused on exceptional client satisfaction.

South Africa

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth while allowing me to leverage my skills in client satisfaction and operational efficiency.

I am a results-oriented professional dedicated to delivering exceptional client satisfaction through a customer-centric approach and a strong sense of urgency. My expertise lies in advanced negotiation, relationship-building, and effective communication, both written and verbal. I thrive in collaborative environments that encourage growth and mutual support, continuously committed to expanding my expertise and contributing to organizational goals.

With a solid track record in optimizing operational workflows, I have successfully served as an Operations Administrator, acting as a liaison between employees and management to address concerns promptly. I have evaluated operational practices and suggested improvement strategies, collaborating with various support teams to enhance efficiency and support business objectives. My experience in recruitment and talent acquisition has allowed me to refine strategies based on industry trends, ensuring alignment with overall business goals.

In my role as a Senior Counsellor, I provided telephonic counseling on various issues, managed community outreach programs, and ensured compliance with regulations. My ability to foster positive candidate experiences and maintain up-to-date knowledge of employment laws has been instrumental in my success. I am passionate about delivering top-quality service and continuously seek opportunities for professional development.

Experience

Work history, roles, and key accomplishments

Current

Online Business ESL Instructor

Current

Language Training Center, Inc

Oct 2024 - Present (8 months)

Developed and taught ESL curriculum to improve students' conversational skills. Created and delivered engaging lessons tailored to accommodate diverse learning styles.

ESL Curriculum Development

Current

Online ESL Instructor

Current

FluencyCorp

Jun 2022 - Present (3 years)

Developed and taught ESL curriculum to improve students' conversational skills, creating and delivering engaging lessons. Managed customer relations to maximize customer retention and developed targeted marketing campaigns for specific customer segments.

ESL Curriculum Development Customer Relationship Management Marketing Campaigns Call Center Operations Customer Satisfaction

Online ESL Instructor & Customer Relations Officer

Learnship

Jun 2023 - Mar 2025 (1 year 9 months)

Developed and taught ESL curriculum to improve students' conversational skills, creating and delivering engaging lessons. Conducted after-school tutoring sessions and adapted teaching methods according to individual student needs, leading to increased academic success.

ESL Curriculum Development Classroom Management

Operations Administrator

EF South Africa

Mar 2017 - Dec 2024 (7 years 9 months)

Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment. Evaluated current operational practices and suggested improvement strategies. Collaborated with support teams and created platform introduction material for new contractors.

Employee Relations Process Improvement Scheduling Platform Management Compliance

Recruitment Officer

EF South Africa

Conducted thorough pre-employment screenings, including reference checks and background verifications, ensuring compliance with legal regulations. Continuously refined recruitment strategies based on industry trends and enhanced candidate experience through streamlined processes and personalized communication.

Recruitment Talent Acquisition Legal Compliance Background Checks Interviewing Strategic Planning

Academic & QA Support Officer

EF South Africa

Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution. Created, prepared, and delivered reports to various departments, contributing ideas for improving the support process during team meetings.

Customer Support Quality Assurance Reporting Process Improvement Professional Development

Senior Counsellor & Office Manager

The South African Depression & Anxiety Group

Jan 2013 - Feb 2017 (4 years 1 month)

Provided telephonic counseling for a wide range of issues, including substance abuse and mental health challenges. Assisted in payroll preparation, managed correspondence, and implemented community outreach programs focused on mental health awareness.

Counseling Office Management Payroll Administration Community Outreach Relationship Management

Senior Counsellor & Office Manager

SANRAL

Jan 2011 - Dec 2012 (1 year 11 months)

Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations. Assisted with internal and external audits to confirm compliance, ensuring all queries were accurately logged and turnaround times strictly adhered to.

Regulatory Compliance Audit Relationship Management Logging