An opportunity that will allow me to use my skills and knowledge as a versatile customer service rep.
Kedibone Mashigo
@kedibonemashigo
I am an experienced customer service representative.
What I'm looking for
I have worked on Spirit Airlines, and Instacart campaigns, respectively. I know my way around, Zendesk, Ujet, Monday.com and a few other crm tools. In my role as a customer service rep, I have always managed to stay on top of my KPIs through pushing myself to provide the best customer service I possibly can.
Experience
Work history, roles, and key accomplishments
Quality and Document Controller
Global Macadamias Co
Apr 2024 - Present (1 year 10 months)
Manage quality and document control processes for production, ensuring compliance with standards and maintaining organized documentation to support continuous improvement.
Data Transcriber
Way With Words
Jul 2022 - Present (3 years 7 months)
Transcribe audio data for language AI training and speech collection projects, delivering accurate transcripts to support model development and data quality.
Quality Control Supervisor
ANB Operations T/A Twypack
Feb 2023 - Apr 2024 (1 year 2 months)
Supervised quality control operations on production lines, implemented inspection protocols, and reduced defects through targeted corrective actions.
Performed detailed evaluation and annotation of digital content to improve product UX and AI model performance across multiple platforms.
Intern
RecruitAgri
Jan 2022 - Nov 2022 (10 months)
Supported recruitment and agricultural staffing operations, assisting with candidate sourcing and administrative tasks to streamline placement workflows.
As a customer service representative, I provided basic technical support and troubleshooting as a senior support representative on the Instacart campaign.
Student Teacher
Brettonwood High School
Feb 2021 - Nov 2021 (9 months)
Managed classroom activities, prepared lesson plans, and conducted invigilation to support teaching staff and student learning outcomes.
Worked as a customer service representative on the Spirit Airlines campaign.
Education
Degrees, certifications, and relevant coursework
North-West University
Postgraduate Diploma, Management
2025 -
Enrolled in a Postgraduate Diploma in Management beginning February 2025; coursework focused on advanced management principles.
National School of Government - South Africa
Certificate, Human Resources
2026 - 2026
Grade: 75
Activities and societies: Debate Club
Completed a Certificate in Introduction to Strategic Human Resources in 2025.
STADIO Higher Education
Post Graduate Certificate in Education, Education
2021 - 2021
Completed a Post Graduate Certificate in Education for Senior and FET Phase, focusing on Natural Sciences and Agricultural Sciences instruction.
Teach TEFL Language School
TEFL Certificate, Special Education and Teaching
2020 - 2020
Completed a TEFL Certificate with emphasis on special education and teaching methodologies.
University of Zululand
Bachelor of Science, Agronomy and Crop Science
2015 - 2018
Earned a Bachelor of Science in Agriculture with a focus on Agronomy and Crop Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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