verna Iingeveldt

Over eight years as an online English teacher, evolved from a novice to a seasoned educator, refining teaching methods and curriculum. Engaging students from diverse backgrounds, cultivated a dynamic virtual classroom environment through interactive activities and multimedia resources. Providing constructive feedback and assessments, guided students on their language learning journey. Committed to

Dedicated and experienced Online English Teacher committed to providing high-quality language education to students worldwide. Served as an Intake Coordinator, supporting a team of Care Managers in providing essential services to patients transitioning from nursing homes or rehabilitation facilities. Strong communication skills, both verbal and written, excel in analyzing customer needs and provid

Provided voice training, singing to children.

Performed data capturing, compiled retail mapping reports, analyzed data for initiatives, conducted store audits, increased retail assets, negotiated promotions, trained store sales consultants, ensured implementation of promotional activities.

Handled inbound calls regarding network and service issues, conducted sales calls, maintained high standards of communication, improved sales and product knowledge, liaised with clients for orders and customer service, identified and delivered tailored solutions.

Responsible for stock ordering and management, staff supervision, handling customer account queries, addressing complaints, updating clients on query status, managing account details and package changes, dealing with refunds and advising on policies, training staff on various aspects of customer service.

Performed data entry, acted as PA, managed diaries and appointments, organized travel and events, prepared reports and correspondence, managed databases and filing systems.

Handled customer account queries, banking responsibilities, managed customer documents, addressed customer issues, completed inventory training, processed contracts and upgrades, ensured customer satisfaction.

Provided product knowledge to customers, met store targets, attended daily meetings, ordered stock, liaised with head office, maintained store appearance, set up promotions, trained staff on new products, reported sales activities.

Marketing memberships contracts.

Overseeing the daily operations of the department, including stock management, staff supervision, and customer service; ensuring compliance with company policies and procedures; implementing strategies to optimize sales and minimize costs; conducting staff training and performance evaluations; liaising with other departments to coordinate activities and promotions; resolving customer complaints an