Raeesah Daniels
@raeesahdaniels
Dedicated professional with expertise in customer success and education.
What I'm looking for
I am a dedicated and highly adaptable professional with extensive experience in customer success, quality moderation, and educational technology. My journey has been marked by a commitment to fostering meaningful customer experiences and driving retention through empathy and strategic support. I have successfully managed customer relationships, resolved inquiries efficiently, and facilitated skill development in various educational settings.
Throughout my career, I have demonstrated a proven ability to customize learning experiences and enhance student engagement. As an Online English Teacher, I utilize interactive materials and technology to improve learning outcomes for non-native speakers. My role as an Information Technology Educator has allowed me to design and implement innovative teaching strategies, ensuring a high level of academic achievement among my students. I am passionate about creating environments that stimulate positive learning and actively engage learners in the process.
Experience
Work history, roles, and key accomplishments
Online English Teacher
51 Talk
Jul 2024 - Present (11 months)
Provided online instruction to non-native English speakers, customizing lessons to improve engagement and retention. Utilized interactive materials and technology to enhance student learning experiences and maintained excellent communication with students and parents.
Customer Service and Administrative Manager
Rolo Recycling
Jan 2024 - Jan 2024 (0 months)
Provided exceptional customer service by handling inquiries and resolving issues. Managed calls and emails in a fast-paced environment while coordinating stock intake and maintaining buyer relationships.
Customer Service and E-Commerce Manager
VarietyWide Online Store
Jan 2022 - Jan 2024 (2 years)
Handled customer inquiries and processed orders while managing the online store. Implemented marketing strategies to enhance customer engagement and drive sales.
Information Technology Educator
St Barnabas School of Specialisation
Jan 2021 - Dec 2022 (1 year 11 months)
Taught IT and Computer Applications, preparing lessons and evaluating student progress. Fostered a positive learning environment and coordinated academic activities.
District and Provincial Moderator
Gauteng Department of Education
Jan 2021 - Jan 2022 (1 year)
Conducted quality assurance for assessments, confirmed validity of final marks, and advised assessors on marking techniques to enhance transparency and credibility.
Social Media Marketer
Gojoyer
Jan 2018 - Jan 2019 (1 year)
Managed social media interactions, ensuring a positive brand presence and addressing customer inquiries. Collaborated with teams to improve engagement strategies.
Research Assistant
University of the Witwatersrand
Jan 2018 - Jan 2019 (1 year)
Managed and analyzed large data sets for academic research projects, creating tracking systems to improve workflow and accuracy.
Education
Degrees, certifications, and relevant coursework
University of the Witwatersrand
Bachelor of Education (Honors), Educational Technology
2019 - 2020
Pursued a Bachelor of Education (Honors Degree) in Educational Technology, focusing on the effects of gamification on teaching and learning.
University of the Witwatersrand
Bachelor of Education, Education
2014 - 2018
Activities and societies: Member of the Golden Key International Honour Society (Top 15% Academic Achievers).
Completed a Bachelor of Education with majors in Information Technology and Life Sciences, focusing on educational methodologies and technology integration in learning.
Technical High School Klerksdorp
Matric, General Education
2010 - 2014
Completed Matric with a Bachelor’s Pass, demonstrating proficiency in various subjects and readiness for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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