Open to opportunities

Arnold Mukilima

@arnoldmukilima

Virtual/Executive Assistant with a track record of boosting productivity and efficiency for entrepreneurs and executives.

Kenya

Message

What I'm looking for

Seeking remote or hybrid roles where I can apply my expertise in strategic scheduling, workflow automation, and cross-functional coordination to maximize executive productivity. I value collaborative, growth-focused environments that foster innovation, support professional development, and recognize the role of operational excellence in driving mission-driven success.

Organized and tech-savvy executive assistant with a proven track record of optimizing workflows and driving operational efficiency for entrepreneurs and executives. Skilled in strategic calendar management, inbox triage, travel coordination, and workflow automation. I have improved schedule efficiency by 25%, enabling faster decision-making, higher meeting throughput, and reduced project delays.

My career spans roles in executive support, customer service, data analysis, and research, giving me a unique combination of stakeholder management expertise, process optimization skills, and analytical problem-solving abilities. At Athena, I manage high-volume global calendars, streamline communication across time zones, and handle confidential business and personal matters with discretion. At Teleperformance Kenya, I increased customer satisfaction by 12% and reduced onboarding time for new hires by 13%, enhancing team productivity by 17%.

I am proficient in tools like Google Workspace, Microsoft Office Suite, Monday.com, Asana, Notion, Jira, Zendesk, and AI & automation tools, while swift to adapt to various productivity platforms to boost efficiency. My strengths include detail orientation, proactivity, cross-functional coordination, executive reporting, decision-making support, and mentoring.

Beyond work, I’m passionate about technology and innovation, strategic planning, and community engagement. I balance my professional drive with personal interests in football, culinary exploration, and cultural exchange, always looking for new ways to bring creativity and strategy together.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Athena

Mar 2025 - Present (5 months)

Provide high-level support to entrepreneurs and executives by optimizing productivity through strategic calendar management, inbox triage, travel coordination, and workflow automation; improved schedule efficiency by 25% through proactive follow-up and conflict resolution, enabling an average of 5 additional high-value meetings per month.

Process Optimization Travel Coordination Asana Calendar Management Microsoft Office Suite Google Workspace Administration Quickbooks Monday.Com Inbox triage ClickUp Google Workspace Slack Confidentiality & discretion Workflow Automation

Current

Executive Assistant

Current

Athena

Mar 2025 - Present (5 months)

Provide high-level support to entrepreneurs and executives by optimizing calendars, inboxes, travel, and workflows, improving schedule efficiency by 25% and enabling an average of 5 additional high-value meetings per month. Accelerated project turnaround by 12% monthly through proactive follow-up, conflict resolution, and strategic prioritization.

Inbox triage Monday.Com Calendar Management Inbox Triage Travel Coordination Workflow Automation Remote Collaboration Project Management Confidentiality

Customer Support Specialist

Teleperformance

Nov 2023 - Mar 2025 (1 year 4 months)

Managed high-volume remote client support, reducing first response time by 18% and resolving app-related issues with 99% effectiveness while increasing customer satisfaction by 12%. Mentored and trained 20 new hires, cutting onboarding time by 13% and improving team productivity by 17%.

Zendesk Jira Beehive Customer Support Escalation Management Training & Mentoring Slack Process Improvement Process Optimization Effective Communicator Empathy Escalation Ownership Google Workspace

Research & Content Writer

Freelance

Apr 2022 - Oct 2023 (1 year 6 months)

Delivered high-quality, well-researched business, tech, and academic content by translating complex concepts into clear, engaging formats while meeting strict client guidelines and deadlines. Edited and proofread materials to achieve 99% clarity, tone, and consistency.

Content Writing Research Editing Proofreading Technical Writing SEO Time Management Client Communication Academic Writing

Data Analyst

Kenya Ports Authority - Mombasa Port

Jan 2022 - Mar 2022 (2 months)

Analyzed vessel and cargo data to optimize scheduling and resource allocation, improving operational efficiency by 15%. Developed reports for port management to streamline operations and make data-driven decisions.

Data Analysis Excel Process Improvement Reporting Operational Management KPI Tracking Mentoring Communication Problem Solving Team Collaboration

Sales Agent

Jumia Kenya

Jan 2019 - Dec 2020 (1 year 11 months)

Processed online orders with a 98% accuracy rate and provided personalized consultations, achieving a 40% conversion rate. Conducted sessions to address policy inquiries and reduce repeat inquiries.

Sales Customer Service Order Processing Consultation Communication Problem Solving Time Management Customer Retention

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa

Bachelor's Degree, Mathematics and Computer Science

2018 - 2022

Grade: Second Class Honors (Upper Division)

Bachelor's Degree in Mathematics and Computer Science with Second Class Honors (Upper Division). The program focused on mathematical theories and computer science principles, equipping students with the skills necessary for problem-solving and analytical thinking in technology.