jackline njeru
@jacklinenjeru1
Detail-oriented Executive Virtual Assistant enhancing business efficiency.
What I'm looking for
I am a highly organised and detail-oriented Executive Virtual Assistant with a proven track record in managing executive support tasks and streamlining operations. My expertise lies in process optimisation, client communication, and administrative support, which has enabled me to help businesses improve their workflows and reduce inefficiencies. I pride myself on being adaptable, resourceful, and results-driven, whether working independently or as part of a team.
Throughout my career, I have successfully managed executive schedules, handled communications, and maintained comprehensive documentation. In my recent role at a Confidential Coaching & Marketing Agency, I improved time management and task completion by 30% through effective scheduling and communication. My commitment to delivering high-quality virtual assistance has fostered business growth and operational excellence, making me a valuable asset to any organisation.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Confidential Coaching & Marketing Agency
Dec 2022 - Present (2 years 7 months)
Drafted and scheduled emails, newsletters, and content updates, reducing turnaround time by 25%. Managed executive schedules and communications, leading to a 30% improvement in time management and task completion.
Administrative Assistant
Ferry Feeds
Jan 2021 - Dec 2022 (1 year 11 months)
Supported the order fulfillment process by ensuring accurate processing and timely delivery, contributing to a 95% customer satisfaction rate. Handled over 200 customer interactions weekly via calls, emails, and live chats, maintaining a consistent response rate and positive customer experiences.
Customer Service Associate
DeElegance Collection
May 2020 - Oct 2020 (5 months)
Resolved customer complaints and enquiries efficiently, achieving high satisfaction through personalised service. Responded to customer enquiries across email, chat, or phone to maintain a first response time of under 2 minutes (for live chat) or within 24 hours (for email).
Education
Degrees, certifications, and relevant coursework
Zetech University
Diploma, Social Development
Studied principles of social development and community engagement. Gained knowledge in areas such as social policy, community health, and sustainable development practices.
ALX Africa
Certification, Virtual Assistant
Completed a comprehensive program in virtual assistance. Developed skills in administrative support, communication, and operational efficiency.
Availability
Location
Authorized to work in
Job categories
Skills
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