jackline njeru - Executive Virtual Assistant - Confidential Coaching & Marketing Agency | Himalayas
jackline njeruJN
Open to opportunities

jackline njeru

@jacklinenjeru1

Detail-oriented Executive Virtual Assistant enhancing business efficiency.

Kenya
Message

What I'm looking for

I am looking for a role that values efficiency and supports professional growth.

I am a highly organised and detail-oriented Executive Virtual Assistant with a proven track record in managing executive support tasks and streamlining operations. My expertise lies in process optimisation, client communication, and administrative support, which has enabled me to help businesses improve their workflows and reduce inefficiencies. I pride myself on being adaptable, resourceful, and results-driven, whether working independently or as part of a team.

Throughout my career, I have successfully managed executive schedules, handled communications, and maintained comprehensive documentation. In my recent role at a Confidential Coaching & Marketing Agency, I improved time management and task completion by 30% through effective scheduling and communication. My commitment to delivering high-quality virtual assistance has fostered business growth and operational excellence, making me a valuable asset to any organisation.

Experience

Work history, roles, and key accomplishments

CA
Current

Executive Virtual Assistant

Confidential Coaching & Marketing Agency

Dec 2022 - Present (2 years 7 months)

Drafted and scheduled emails, newsletters, and content updates, reducing turnaround time by 25%. Managed executive schedules and communications, leading to a 30% improvement in time management and task completion.

FF

Administrative Assistant

Ferry Feeds

Jan 2021 - Dec 2022 (1 year 11 months)

Supported the order fulfillment process by ensuring accurate processing and timely delivery, contributing to a 95% customer satisfaction rate. Handled over 200 customer interactions weekly via calls, emails, and live chats, maintaining a consistent response rate and positive customer experiences.

Education

Degrees, certifications, and relevant coursework

ZU

Zetech University

Diploma, Social Development

Studied principles of social development and community engagement. Gained knowledge in areas such as social policy, community health, and sustainable development practices.

AA

ALX Africa

Certification, Virtual Assistant

Completed a comprehensive program in virtual assistance. Developed skills in administrative support, communication, and operational efficiency.

Tech stack

Software and tools used professionally

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