Diana Cherono

I am an adaptable, solution-driven executive assistant and virtual professional with strong experience in customer support, remote assistance, and administrative operations. I specialize in streamlining workflows, calendar and email management, travel coordination, and delivering high-quality client communication.

I have a proven track record of improving operational efficiency and client satisfaction — I streamlined administrative services by 57% and achieved an average client satisfaction rating of 4.6 out of 5. I also edited and polished over 4,700 manuscripts, contributing to higher publication acceptance and strong repeat engagement.

My background includes training and coaching entrepreneurs, evaluating business ideas, and hands-on customer service roles where I increased upsell opportunities and supported revenue growth. I am proficient with productivity and collaboration tools and quickly adapt to new systems.

I bring strong organization, attention to detail, and a collaborative mindset to every role. I am self-motivated, communicate clearly, and focus on delivering measurable results and positive client relationships.