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Cynthia Wambugu

@cynthiawambugu

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Experienced Executive Assistant and Customer Service Specialist.

Kenya

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What I'm looking for

I am seeking a role that values collaboration, offers growth opportunities, and supports remote work.

I am an experienced Executive Assistant and Customer Service Specialist with over three years of experience supporting C-suite executives and managing high-volume customer service operations. My expertise lies in improving client satisfaction across fast-paced environments, where I have successfully managed complex travel logistics, CRM accounts, and executive calendars. I take pride in my ability to facilitate communication between leadership and stakeholders while maintaining confidentiality and operational accuracy.

Throughout my career, I have achieved significant milestones, such as improving issue resolution efficiency, which reduced support ticket volume by 38%, and achieving a remarkable 94% customer satisfaction score. I am adept at coordinating administrative functions across remote and hybrid teams, and I am now looking to transfer my skill sets into a dynamic executive or virtual support role within a forward-thinking remote-first organization.

Experience

Work history, roles, and key accomplishments

Current

Executive Administrative Assistant

Current

Stawitech Solutions

Jan 2023 - Present (2 years 4 months)

Managed complex calendars and coordinated executive travel logistics, improving time management and reducing response delays. Acted as a liaison between the executive team and stakeholders, ensuring effective communication and confidentiality. Drafted reports and maintained digital records, enhancing operational efficiency.

Calendar Management Communication Data Entry Team Collaboration CRM Systems Technical Support Time Management

Swahili Transcriptionist

DataForce by TransPerfect

Jul 2024 - Aug 2024 (1 month)

Performed transcription services in Swahili, ensuring accuracy and timely delivery of documents. Collaborated with teams to maintain quality standards and meet project deadlines.

Transcription Communication Time Management Team Collaboration

Technical Consultant

Stawitech Solutions

Feb 2022 - Jan 2023 (11 months)

Provided technical consultations to clients and cross-functional teams, optimizing system implementations and reducing incident reports. Participated in software lifecycle processes, ensuring seamless integrations and improved data flow. Analyzed legacy systems to propose optimized architectures.

Technical Support System Implementation Software Development Data Analysis Project Coordination Communication Problem Solving Emerging Technologies Team Collaboration

Customer Service Attendant

Rubis Energy Kenya

Oct 2020 - Feb 2022 (1 year 4 months)

Resolved customer complaints and processed transactions with high accuracy, contributing to improved satisfaction scores. Engaged with customers across various channels, promoting products and collaborating with teams to implement feedback-driven changes.

Customer Support Communication Sales Support Team Collaboration Time Management Data Entry Problem Solving Technical Support

Network Operations Specialist Intern

Aheri Basic Internet Limited (AHERINet)

May 2020 - Jul 2020 (2 months)

Assisted in network operations and support, gaining hands-on experience in troubleshooting and system maintenance. Collaborated with senior staff to learn about network infrastructure and client support.

Network Operations Technical Support Problem Solving Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

Jaramogi Oginga Odinga University of Science and Technology

Bachelor of Science, Information Communication Technology

2018 - 2021

Pursued a Bachelor of Science in Information Communication Technology, focusing on the integration of technology in communication systems and the development of IT solutions to enhance organizational efficiency.