Open to opportunities

Rose Wangari

@rosewmwangi

Message

Dedicated executive assistant with expertise in administrative support.

Kenya

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values effective communication and teamwork.

With over four years of experience in a remote assistantship environment, I am a dedicated and highly organized professional. My expertise lies in proficient email correspondence and adept inbox and calendar management, committed to delivering exceptional administrative support and streamlining processes for an efficient workflow structure.

Currently, I serve as an Executive Assistant, where I perform administrative tasks for a top executive client, including inbox, calendar, and travel management. I also organize team off-sites, take meeting notes, and compile internet research to aid in company projects. My previous roles have honed my skills in customer support and training, enabling me to effectively manage and resolve complex issues while maintaining high customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Athena

Mar 2023 - Present (2 years 4 months)

Performed administrative tasks for a top executive client, including inbox, calendar, and travel management. Organized and coordinated team off-sites for clients, took meeting notes, and generated reminders.

Inbox Management Calendar Management Travel Management Project Management HubSpot Notion Retool

Current

Community Engagement

Current

Blue Stripes

Aug 2023 - Present (1 year 11 months)

Cultivated relationships through proactive influencer outreach to secure marketing collaborations and expand brand visibility. Managed and responded to direct messages across multiple social media platforms, addressing customer inquiries and fostering positive interactions.

Social Media Management Customer Engagement

Customer Support Specialist

Calltronix Ltd

Jun 2021 - Dec 2022 (1 year 6 months)

Coordinated extensive training sessions for over 40 new team members, ensuring seamless onboarding and integration into company operations. Resolved more than 60 complex escalations daily, ensuring swift problem resolution times.

Learning Development Customer Support Escalation Management

Customer Support Agent

CCI Kenya

Jan 2021 - May 2021 (4 months)

Utilized CRM tools to sustain an exemplary Customer Satisfaction (CSAT) rating consistently exceeding 85% every week. Managed high call volumes efficiently, balancing between assisting customers, documenting interactions, and meeting service level agreements.

CRM Tools Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor's Degree, Mass Communication

Studied Mass Communication, gaining a comprehensive understanding of media, communication theories, and practical applications. Developed skills in various communication aspects, preparing for roles in media and public relations.