Open to opportunities

lucia official

@luciaofficial

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Detail-oriented administrative professional specializing in executive support and operations coordination.

Kenya

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What I'm looking for

I am seeking a role providing executive or administrative support in a collaborative, fast-paced organization where I can manage communications, improve workflows, and grow professionally.

I am a detail-oriented administrative and executive support professional with experience in fast-paced, high-volume environments, both onsite and remote. I have managed high-volume client communications, coordinated schedules and itineraries, and maintained accurate documentation while protecting confidential information.

I consistently meet KPI-driven performance targets and have a proven track record in customer support, order processing, and remote project coordination. I bring strong skills in calendar and inbox management, CRM use, Google Workspace and Microsoft Office, and a solutions-driven approach to operations and workflow support.

Experience

Work history, roles, and key accomplishments

Current

Travel Operations Associate

Current

American Airlines (CCI Kenya)

Jan 2025 - Present (1 year)

Manage high-volume client communications and coordinate flight schedules and itinerary changes with accuracy, maintaining confidentiality and meeting KPI targets in a time-sensitive operations environment.

Customer Support CRM KPIs Cross Functional Collaboration Documentation

Sales & Customer Operations Rep

Belk (CCI Kenya)

Oct 2024 - Dec 2024 (2 months)

Supported order processing, returns, and account management in a high-volume retail contact centre, exceeding targets by enrolling 50+ customers in loyalty/credit programs and achieving 95% customer satisfaction.

Order Processing CRM Customer Onboarding Performance Monitoring Customer Satisfaction Operational Support

Digital & Administrative Support

Fiverr

Jan 2022 - Aug 2024 (2 years 7 months)

Managed multiple client projects remotely, preparing digital assets and documentation while coordinating timelines and client communications to meet specifications and deadlines.