Bharath Bushan
@bharathbushan
Customer Success leader driving SaaS adoption, retention, and revenue growth through data-driven strategies.
IndiaWhat I'm looking for
I am a Customer Success and Account Management professional with 15+ years of experience driving client retention, SaaS adoption, and revenue expansion across digital platforms. I have a proven track record managing high-value accounts, improving lifecycle engagement, and translating customer needs into long-term business growth.
My accomplishments include increasing category lead distribution by 60%, improving conversion rates through UX and funnel enhancements, launching AI-driven profiling to boost engagement, and increasing renewals by 30%. I combine analytics (GA4, Power BI, CRM) with cross-functional leadership to reduce churn and scale customer-centric operations.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Sulekha.com
Jan 2021 - Present (5 years 5 months)
Manage end-to-end customer lifecycle for MaaS/SaaS clients, increasing category lead distribution by 60%, improving conversion rates from 20% to 35%, and boosting renewals by 30% through onboarding, UX/funnel enhancements, and AI-driven profiling.
Deputy Manager - Customer Support
Sulekha.com
Jan 2017 - Jan 2021 (4 years)
Led a 40+ member combined in-house and vendor support team, generated 600+ qualified leads daily, reduced lead scraping from 60% to 20%, and increased customer satisfaction by 25% via CRM analytics and scalable workflows.
Team Leader - Customer & User Service
Sulekha.com
Mar 2009 - Jan 2016 (6 years 10 months)
Managed a 17-member customer team, improved team performance by 18%, reduced response time by 35%, and strengthened escalation and satisfaction processes to enhance service quality.
Education
Degrees, certifications, and relevant coursework
C. Bharath Bushan Chennai
MBA; Bachelor of Commerce, Business / Commerce
Holds an MBA and a Bachelor of Commerce degree; focused on business, management, and commerce fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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