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Antie Mariam Rabiu

@antiemariamrabiu

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Dynamic professional with over 5 years in customer operations.

Ghana

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dynamic and results-driven professional with over 5 years of experience in administrative and consumer operations support. I have a proven track record of enhancing customer satisfaction and streamlining operations, which has led to a 20% increase in efficiency in my previous roles. My strong communication and problem-solving skills enable me to effectively address challenges and drive success in any environment.

My educational background includes a Master's degree in Management and Administration from the University of Ghana Business School and a Bachelor's degree in Business Administration (Banking and Finance) from Kwame Nkrumah University of Science and Technology. I specialize in administrative processes, procurement, logistics, stakeholder management, and public sector service delivery, which equips me with a solid foundation to excel in various roles.

Throughout my career, I have held positions such as Customer Solutions Executive at Glico Life Insurance Company, where I guided clients through policy options and improved retention rates. My experience as a Digital Customer Service Trainee has further honed my skills in using CRM systems like Salesforce to enhance consumer interactions. I am eager to leverage my expertise to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Mar 2025 - May 2025 (2 months)

Completed an intensive customer service training program, combining theory and hands-on practice to build professional, job-ready skills

Communication Skills Problem Solving Salesforce Customer Service Communication

Customer Solutions Executive

Glico Life Insurance Company

Feb 2021 - May 2024 (3 years 3 months)

Guided clients through life insurance policy options, premium payments and benefit claims, enhancing customer understanding and promoting financial literacy

Sales Officer

Amabuzal Ventures

Oct 2016 - Oct 2020 (4 years)

Managed and updated client databases, maintaining accurate customer records and contributing to the optimization of sales operations and reporting processes
Processed sales transactions, tracked orders and supported after-sales service to ensure a positive customer experience and foster long-term business relationships

Central Inventory Control Personnel

Mantrac Ghana Limited

Nov 2013 - Jul 2014 (8 months)

Logged and tracked stock levels, ensuring compliance and availability for sales and workshop departments. Supported routine audits, maintaining adherence to industry standards. Enhanced inventory accuracy, contributing to operational efficiency.

Data Entry Records Management Auditing Compliance

Central Inventory Control

Mantrac Ghana Limited

Nov 2013 - Jul 2014 (8 months)

Supported inventory control by accurately logging and tracking stock levels during routine audit, ensuring adherence to company and industry compliance standards, which contributed to the constant availability of parts for the sales and workshop departments

Inventory Communication Skills Problem Solving Python Customer Service Communication Analytical Skills Time Management Data Analysis Organizational Skills CRM Project Management

Education

Degrees, certifications, and relevant coursework

University of Ghana Business Sch

Master of Arts, Management and Administration

2018 - 2019

Grade: 3.4

Specialized in administrative processes, procurement, logistics, stakeholder management, and public sector service delivery

KNUST

Bachelor of Science, Business Administration

2009 - 2013

Grade: 67%

Gained a solid foundation in financial governance, risk management, compliance and institutional frameworks

University of Ghana Business School

MA Management and Administration, Management and Administration

Specialized in administrative processes, procurement, logistics, and stakeholder management. Gained expertise in public sector service delivery.

Kwame Nkrumah University of Science and Technology

BSc Business Administration (Banking and Finance), Business Administration (Banking and Finance)

Gained a solid foundation in financial governance, risk management, and compliance. Developed understanding of institutional frameworks within the business administration field.