Open to opportunities

Afua Obuobia Adu-Kumi

@afuaobuobiaadukumi

Message

Detail-oriented professional with expertise in customer service and data management.

Ghana

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to utilize my technical skills.

I am a detail-oriented professional with a Bachelor of Science in Computer Science and over 5 years of experience in supporting executive-level operations, customer service, and data management. My journey has been marked by a proven ability to coordinate complex schedules and support internal team operations effectively. I am eager to contribute my technical expertise and service excellence to a dynamic, growth-oriented organization.

One of my proudest achievements was during my tenure as an Assistant Benefits Officer at the Social Security and National Insurance Trust. I played a key role in optimizing digital systems and streamlining workflows, which significantly enhanced operational efficiency and data accuracy. This effort contributed to our team becoming the top performer nationwide, processing a record number of benefit claims and ensuring timely payments to members.

Throughout my career, I have developed robust skills in customer service, data analysis, and team collaboration. My experience includes managing customer interactions using CRM tools and AI technologies, ensuring high satisfaction levels in multinational environments. I am passionate about continuous learning and am currently seeking opportunities that allow me to leverage my skills in a challenging and supportive work environment.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Mar 2025 - May 2025 (2 months)

Completed an intensive training program focused on developing the essential skills required for a professional customer service agent. Developed robust proficiency in digital customer service principles through comprehensive training program, adept in handling diverse customer needs in multinational environments to ensure high satisfaction levels.

CRM Tools AI Tools Data Management

Cocoa Operations & Port Coordinator

Kuapa Kokoo Limited

Jul 2018 - Feb 2023 (4 years 7 months)

Managed timely processing of key documents to support accurate revenue tracking. Monitored field and port operations, ensuring service quality and consistency across multiple teams. Conducted data audits and prepared reports to support operational decisions and service improvements.

Monitoring Data Auditing Report Preparation

Assistant Benefits Officer

Social Security and National Insurance Trust

Sep 2016 - Jul 2017 (10 months)

Handled front-desk operations and provided secretarial support for the Benefits Unit, ensuring a positive member experience. Processed survivor benefit and pension claims, maintaining attention to detail and compliance with regulations. Registered new members and re-enrolled existing members, ensuring accurate documentation and timely updates.

Regulatory Compliance Documentation Data Management

Student Intern

Hapaweb Solutions

Jun 2013 - Aug 2013 (2 months)

Coordinated and managed training events, ensuring smooth execution and effective learning outcomes. Developed engaging and comprehensive training materials, tailored to meet the specific needs of participants and enhance learning experiences. Provided efficient administrative support, including managing schedules, handling correspondence, and maintaining accurate records.

Event Planning Course Material Creation Administrative Support Scheduling

Education

Degrees, certifications, and relevant coursework

Generation Ghana

Certificate, Digital Customer Service

2025 - 2025

Completed an intensive training program focused on developing the essential skills required for a professional customer service agent. The program emphasized both practical and theoretical knowledge, ensuring a well-rounded preparation for customer service roles.