Open to opportunities

sonia mensah

@soniamensah

Message

Smart graduate with expertise in marketing and customer care.

Ghana

Message

What I'm looking for

I seek a role that fosters growth, teamwork, and innovation in customer relations.

I am a dedicated professional with a strong background in Marketing and Management Studies, complemented by valuable experience in customer care and administrative functions. My journey has equipped me with the skills necessary to excel in diverse corporate environments, where I have consistently demonstrated superior client relations and operational excellence.

Currently, I serve as a Partner Experience Center Officer at Nsano Company Ltd., where I am the first point of contact for customer inquiries, ensuring a professional and efficient response. My previous role as a Customer Service Officer at Ecobank honed my ability to resolve complaints and provide exceptional support, while my experience as a Sales Executive at Enterprise Insurance allowed me to develop my skills in market research and business development.

With a commitment to continuous improvement and a passion for enhancing customer experiences, I am eager to leverage my expertise in a dynamic management role that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Partner Experience Center Officer

Current

Nsano Company Ltd.

Nov 2023 - Present (1 year 6 months)

Currently serving as the first point of contact for customer inquiries, maintaining detailed records in CRM, and analyzing customer feedback to enhance service delivery. Contributing to cross-functional teams to improve operational excellence.

Customer Service Documentation Data Collection Product Knowledge Teams Operational Excellence Insurance Software OV3

Customer Service Officer/Supervisory

Ecobank Regional Contact Centre.

Mar 2021 - Aug 2023 (2 years 5 months)

Managed customer calls, resolved complaints, processed applications, and provided product information. Conducted research to support information management and documented trends in customer interactions.

Customer Care Product Information Management Documentation Product Knowledge Microsoft Office Communication Skills Team Management

Sales Executive

Enterprise Insurance Co. Ltd.

Nov 2020 - Feb 2021 (3 months)

Conducted market research, actively sold insurance products, and collaborated with team members to achieve sales targets. Prepared and delivered presentations to clients.

Sales Market Research Presentation Skills Team Collaboration Insurance Customer Engagement Communication Skills Time Management

Facility Officer (NSP Support)

Enterprise Properties. Ltd.

Aug 2019 - Oct 2020 (1 year 2 months)

Managed front desk operations, provided administrative support, handled requisitions, and prepared office budgets. Ensured efficient office management and support.