Open to opportunities

Deborah Kwablah

@deborahkwablah

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Organized administrative professional specializing in executive support and digital customer service.

Ghana

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What I'm looking for

I seek a role providing executive and administrative support in a collaborative, customer-focused environment where I can apply digital tools, improve processes, and grow professionally.

I am an organized and detail-oriented administrative professional with proven experience in executive support, customer service, and digital communication. I combine strong calendar and correspondence management with accurate record-keeping to support teams in both in-person and remote settings.

My background includes roles in banking, office administration, and remote customer service where I consistently achieved high customer satisfaction and efficient problem resolution. I have formal training in digital customer service and a BSc in Business Administration.

I am proficient with Microsoft Office, CRM systems, and familiar with AI tools and digital platforms to streamline workflows. I have a track record of collaborating across functions to improve processes and deliver timely solutions under pressure.

I bring reliable, professional support, strong time-management, and attention to detail to ensure executive priorities are handled accurately and confidentially. I am motivated to contribute to teams that value clear communication, operational efficiency, and customer-focused service.

Experience

Work history, roles, and key accomplishments

Digital Customer Service Trainee

Generation Ghana

Jul 2025 - Sep 2025 (2 months)

Completed remote digital customer service training, building proficiency in CRM systems and Microsoft Office to achieve accurate record-keeping and timely client support across simulated multinational scenarios.

Customer Service CRM Microsoft Office Problem Solving Multitasking

Customer Service Representative

Buwelo Ghana

Nov 2023 - Feb 2024 (3 months)

Delivered prompt customer solutions and personalized support, achieving an 85% call resolution rate and implementing retention strategies that reduced contract cancellations.

Customer Service Call Resolution Customer Retention CRM Communication Conflict Resolution Client Engagement Data Entry

Bank Teller / Customer Service Officer

United Bank for Africa

Sep 2022 - Nov 2023 (1 year 2 months)

Managed teller operations and customer inquiries, achieving 85% customer satisfaction while ensuring policy compliance and contributing customer feedback to service improvements.

Customer Service Compliance Communication Problem Solving Team Collaboration Reporting

Administrative Assistant

ABS Lab Supplies

May 2017 - Jul 2020 (3 years 2 months)

Provided executive administrative support, managing the General Manager's schedule, processing customer supply requests, and maintaining accurate delivery and inventory records to improve retention.