Open to opportunities

Wendylin Appiah

@wendylinappiah

Message

Proactive customer care manager with strong organizational skills.

Ghana

Message

What I'm looking for

I am looking for a challenging role in a dynamic environment that fosters growth and teamwork.

I am a proactive and detail-oriented individual with a strong background in customer care management. With over seven years of experience in the field, I have honed my skills in building and maintaining customer relationships, ensuring superior service delivery, and managing operations efficiently. My current role as an Account Manager at Comexas Ghana Ltd has equipped me with the ability to handle complex client needs and resolve issues effectively, fostering loyalty and satisfaction.

Throughout my career, I have demonstrated my ability to thrive in fast-paced environments, utilizing my strong communication and interpersonal skills to coordinate effectively with various departments. My experience includes supervising import clearance, preparing export documentation, and managing CRM systems to enhance client interactions. I am committed to continuous improvement and seek to contribute to a dynamic organization that values growth and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Comexas Ghana Ltd

Feb 2016 - Present (9 years 6 months)

Managed customer care services, including documentation control, client communication, and payment follow-ups. Supervised import clearance, prepared export documentation, and invoiced clients for payments.

Customer Service Client Relationship Management Invoicing CRM Systems Microsoft Office

Information Processing Team Member

DHL Ghana Ltd

Sep 2015 - Feb 2016 (5 months)

Managed move order transactions, ensuring quantity accuracy and reporting on all activities. Assisted with warehouse stock counting and compiled daily move order challenges.

Order Management Inventory Management Data Reporting Quality Control Warehouse operations Microsoft Excel

International Coordinator

Bivac International Ghana Ltd (Bureau Veritas)

Apr 2010 - Aug 2015 (5 years 4 months)

Performed data entry, handled customer care services, and managed client communications. Monitored and supervised document processing by international branches, ensuring data accuracy.

Data Entry Customer Service Document Processing Data Verification Team Supervision Relationship Building Microsoft Office

Education

Degrees, certifications, and relevant coursework

Wisconsin International University

Bachelor of Art, Banking & Finance (Business Studies)

2015 - 2018

Studied Banking & Finance with a focus on Business Studies. Gained comprehensive knowledge in financial principles and business operations.

International School of Aviation

Diploma, Shipping Management

2010 - 2010

Completed a diploma program in Shipping Management. Acquired specialized knowledge in logistics, maritime operations, and supply chain processes.

Cape Coast Technical University (Polytechnic)

HND (Diploma), Marketing

2007 - 2009

Obtained an HND in Marketing, focusing on core marketing principles and strategies. Developed skills in market analysis, consumer behavior, and promotional techniques.

Mfanstiman Girls Senior High School

SSCE, Business Accounting

2004 - 2006

Completed the Senior Secondary School Certificate Examination with a specialization in Business Accounting. Gained foundational knowledge in accounting principles and business practices.