Anthonia Ndeke

Executed targeted lead research using LinkedIn Sales Navigator and built lead databases in Google Sheets and GoHighLevel, reducing CRM redundancies by 85%. Designed personalized outreach sequences and supported full sales pipeline management.

Increased lead generation efficiency by 70% using Apollo.io, Hunter.io, and SMM deal finder. Improved outreach to decision-makers by 30% and enhanced email campaign engagement by 25%.

Maintained a 30% cold-call-to-appointment conversion rate and managed high daily call volume with professional objection handling. Performed skip tracing for off-market property leads.

Streamlined appointment scheduling workflows, reducing errors by 20% and achieving 100% on-time service delivery. Created a scheduling SOP to standardize booking processes.

Managed multiple short-term rental properties across Airbnb, Booking.com, and VRBO, achieving 90%+ occupancy rates. Implemented automated booking and calendar synchronization, reducing manual errors by 30%.

Provided executive support to the CEO including calendar management, inbox management, and travel coordination. Managed a team of 20 and improved executive efficiency by 30%.

Delivered excellent customer service with a 95% satisfaction rate and processed 50+ orders daily. Designed customer service SOPs and managed accounts payable/receivable with 100% accuracy.

Reconciled and monitored 400+ customer accounts for irregularities and discrepancies. Improved financial statement accuracy by 80% and achieved 99.9% data accuracy.

Optimized administrative workflows, increasing office efficiency by 20% and reducing operational costs by 35%. Implemented structured stock-taking and inventory management processes.

Resolved 400+ customer complaints with an 85% first-contact closure rate. Managed 500+ active customer accounts using CRM software, contributing to a 40% increase in customer-driven revenue.

BSc in Statistics and Economics from the University of Nigeria, Nsukka, with coursework in statistical analysis, data interpretation, quantitative research methods, and econometrics.

Workflow Specialist Certification from Asana.

Foundations of Project Management from Google Career Certificates via Coursera.

Inbound Sales Certified from HubSpot Academy.

Technical Support Fundamentals from Coursera.

Customer Service Fundamentals from Udemy.

Property Management certification from Digital Hospitality Hub.

Data Analysis in Excel from DataCamp.

Critical Thinking for Better Judgement & Decision-Making from LinkedIn Learning.

Building Rapport with Customers from LinkedIn Learning.

Customer Service: Call Control Strategies from LinkedIn Learning.

Customer Service: Problem-Solving & Troubleshooting from LinkedIn Learning.

De-escalating Conversations for Customer Service from LinkedIn Learning.

Serving Customers Using Social Media from LinkedIn Learning.

Creating Positive Conversations with Customers from LinkedIn Learning.

Customer Service Foundations from LinkedIn Learning.