STELLA ODU
@stellaodu
Virtual Assistant delivering organized executive support, customer care, and workflow optimization across multiple industries.
NigeriaWhat I'm looking for
I’m a dedicated Virtual Assistant and Administrative Support professional with over five years of experience providing customer service, administrative support, and operational assistance across the hospitality, banking, legal, and retail industries. I recently completed the Skill2Scale Professional Virtual Assistant Program, building hands-on strength in executive support, project coordination, CRM management, Google Workspace, business research, workflow optimization, content creation, and travel planning.
I enjoy helping businesses stay organized by managing emails, calendars, documents, client information, and day-to-day administrative tasks. In my work supporting executives and operations, I’ve planned workshops, budgets, and project timelines using Google Workspace, and I’ve designed client onboarding workflows, checklists, and professional email templates.
I also focus on data-backed and well-organized outcomes—creating sales reports and data visualizations using Google Sheets, managing CRM pipelines with Trello and CRM platforms, and conducting market and competitor research to support business decision-making. I’ve supported executive travel itineraries, including visa research and accommodation comparisons, while keeping communication professional and timely.
Alongside virtual support, I’ve delivered high-touch customer service and frontline coordination. From guest service operations with reservation and payment handling to contract work managing 50+ sensitive client files in digital compliance systems, I’ve strengthened my ability to protect accuracy, maintain confidentiality, and improve workflows end-to-end.
Experience
Work history, roles, and key accomplishments
1. Supported executive and administrative workflows through practical business projects.
2. Planned business workshops, budgets, and project timelines using Google Workspace.
3. Designed client onboarding workflows, checklists, and professional email templates.
4. Conducted market and competitor research to support business decision-making.
5. Created sales reports and data visualizations using G
1. Managed full front-desk operations, handling 25+ guest inquiries daily via phone, email, and in-person, maintaining 95%+ satisfaction scores on post-stay surveys.
2. Processed reservations and payments using hotel PMS; managed a daily cash float of ₦200k+ with 100% reconciliation accuracy.
3. Coordinated with housekeeping and maintenance teams via WhatsApp/Slack; prepared daily occupancy and re
Electronic Documentation System (EDMS)
Union Bank of Nigeria
Mar 2024 - Dec 2024 (9 months)
Managed 50+ sensitive client files weekly in digital compliance systems, achieving 99% data accuracy across audit reviews. Redesigned filing and retrieval workflows to reduce retrieval time, improved posting workflows to reduce handling time by 20%, and supported compliance officers with financial audit documentation.
Electronic Documentation Management System [EDMS]
Mar 2024 - Dec 2024 (9 months)
1. Managed 50+ sensitive client files weekly in digital compliance systems, achieving 99% data accuracy across all audit reviews.
2. Redesigned the filing and retrieval workflow, cutting document retrieval time from 10 minutes to under 2 minutes for a team of 15.
3. Identified bottlenecks in the posting workflow; led process improvements that reduced average handling time by 20% and boosted team e
1. Handled 30+ customer inquiries daily via phone, WhatsApp, and email — maintaining a 98% satisfaction rating throughout tenure.
2. Drove a 30% increase in customer retention through consistent personalized follow-ups and proactive issue resolution.
3. Logged all customer interactions in CRM and produced weekly reports on recurring issues, enabling management to make faster product and service de
1. Served as the first point of contact for the law firm — greeting clients, answering calls, and scheduling 15+ appointments weekly.
2. Managed partner calendars, drafted 20+ legal memos per month, and handled confidential client communications with full discretion.
3. Implemented a digital recordkeeping system to replace paper files, improving document retrieval speed by 60%.
Education
Degrees, certifications, and relevant coursework
The Federal Polytechnic Nekede, Owerri.
Higher National Diploma, Computer and Information Sciences and Support Services
2017 - 2019
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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