Kehinde Manow

Managed daily operations of shortlet, Airbnb, and rental properties, including guest relations, lease preparation, rent collection, and financial tracking. Coordinated inspections, maintenance, and showings while resolving tenant issues promptly. Conducted property research, maintained records, built vendor relations, and ensured compliance, improving retention and operational efficiency.

Provided high-level scheduling support by maintaining and reviewing daily officer schedules, cross-checking time punches, and submitting error-free daily reports. Served as the first line of support to field officers, resolving inquiries via Slack with a focus on clarity, documentation, and maintaining strong relationships.

Delivered high-quality customer support across email, phone, and live chat, ensuring fast resolution of inquiries and a consistently positive customer experience. Managed end-to-end eCommerce operations including order processing, inventory updates, website content management, and online marketplace coordination.

Engaged with potential clients through high-volume outbound calls to introduce digital marketing services. Successfully scheduled meetings between prospects and sales teams, demonstrating effective objection-handling and interest-building techniques.

Provided exceptional customer service, handling high volumes of inquiries and resolving issues promptly. Managed and organized a high-volume email inbox, responding to over 100 inquiries daily with a 95% satisfaction rate from clients.

Created and maintained a filing system for over 500 documents, resulting in a 30% reduction in time spent searching for files. Led a project to improve customer retention, drive traffic to stations, and increase the company’s profitability, increasing customer retention by 20% and increasing company profitability by 35% in the first quarter of implementation.

Performed various administrative tasks including email management, scheduling meetings, calendar management, travel management, and conducting market research. Managed and updated contact lists, prepared detailed spreadsheets, and maintained accurate online records.

Studied accounting principles and practices at the University of Lagos. Gained foundational knowledge in financial reporting, auditing, and taxation.

Completed a National Diploma program focused on core accounting concepts and practical applications. Developed skills in bookkeeping, financial analysis, and administrative support.

Completed a professional certificate program in Google Data Analytics. Acquired skills in data cleaning, analysis, visualization, and reporting using various tools.