ANSELEM ANYANWU
@anselemanyanwu
Customer-focused relationship manager with 10+ years in customer service and banking.
NigeriaWhat I'm looking for
I am a motivated, versatile customer relationship and marketing professional with over ten years of experience delivering exceptional customer support across remote and banking environments.
I have a proven record of improving response and resolution times, designing training programs, and implementing process changes that raised customer satisfaction to 90%+ and improved support efficiency significantly.
My technical strengths include practical experience with CRM systems (Finacle CRM, Zendesk), remote collaboration tools (Zoom, Teams, Google Meet), data entry, and basic data analytics; I am a fast learner who adapts quickly to new systems and workflows.
I lead teams, manage escalations, conduct market research, and handle KYC and account documentation; I seek roles where I can apply my customer-centric approach, process improvement experience, and leadership to drive retention and business growth.
Experience
Work history, roles, and key accomplishments
UARelationship Manager
United Bank for Africa
Jul 2025 - Present (4 months)
Manage SME relationships with KYC compliance, market research, deposit mobilization, P&L and balance sheet analysis, and lead marketing team activities to grow business office profitability.
UACustomer Service Manager
United Bank for Africa
Sep 2022 - Jul 2025 (2 years 10 months)
Led customer support operations for escalated cases, designed training programs, instituted policies and automation that improved response/resolution times by 98% and raised customer satisfaction to ~90%.
UACustomer Service Officer
United Bank for Africa
Feb 2019 - Feb 2022 (3 years)
Delivered email/phone/chat support maintaining a 90%+ satisfaction rating, managed customer accounts via Finacle CRM and CRP/DRP, trained new hires, and supported cross-selling of banking products.
Customer Service Representative
Emerson Blessed Pharma and Sundry Ltd
Feb 2014 - Sep 2018 (4 years 7 months)
Handled high-volume customer inquiries remotely, processing hundreds of order, billing, and troubleshooting requests daily and collaborating with product teams to implement recurring-issue solutions.
Education
Degrees, certifications, and relevant coursework
Atlanta College of Liberal Arts and Sciences
Master of Business Administration, Business Administration
2025 -
Enrolled in a Master of Business Administration program (currently in view) in Atlanta, Georgia.
AUAbia State University
Bachelor of Science, Biochemistry
2011 -
Completed a BSc degree in Biochemistry at Abia State University.
Ojims College Rumuji
SSCE, General Secondary Education
2006 -
Completed Senior Secondary Certificate Examination (SSCE) at Ojims College Rumuji.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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