Open to opportunities

Sandra Adimekwe

@sandraadimekwe

Message

Customer Service Specialist who resolves complex banking issues and strengthens client relationships.

Nigeria

Message

What I'm looking for

I’m looking to continue leading customer service and relationship management, resolving complex banking issues, improving processes, and coaching teams in a high-volume environment that values clear documentation and strong customer experiences.

I’m a Customer Service and Banking Operations professional with over 7 years of experience delivering exceptional customer support, resolving complex issues, and building strong client relationships in high-volume service environments. As Head, Customer Service / Branch Operations at Fidelity Bank Plc, I provide support for inquiries, complaints, and transaction issues for over 10,000 customers, while maintaining accurate documentation and records.

I collaborate across internal teams to investigate concerns, apply logical judgment to issue resolution, and improve service delivery. I also lead and coach approximately 50 staff members on customer service standards, previously training teams at United Bank for Africa (UBA) and managing customer accounts as a Customer Relationship Officer, complemented by certifications in AML Business Analysis and ICAN (In View).

Experience

Work history, roles, and key accomplishments

Current

Head Customer Service

Current

Fidelity Bank Plc

Oct 2021 - Present (4 years 9 months)

Provided customer support by resolving inquiries, complaints, and transaction issues for over 10,000 customers. Investigated service concerns, maintained accurate customer records, and led/coached approximately 50 staff members on customer service standards.