Bose Bolanle
@bosebolanle
Live Chat Support Representative/Customer Service
NigeriaWhat I'm looking for
Customer Support professional with 8+ years of experience delivering fast, accurate, and empathetic support across live chat, email, and phone channels in high-volume, KPI-driven environments. Consistently maintains 95%+ CSAT while handling 100+ concurrent customer interactions daily. Skilled in multitasking across simultaneous chat threads, de-escalation, CRM navigation, and meeting strict SLA and quality standards — well-suited to a fast-paced, metrics-driven contact center environment such as Teleperformance.
Experience
Work history, roles, and key accomplishments
Live Chat Support
LemiFi
Feb 2023 - Present (3 years 7 months)
Provided email and chat support, identified and resolved customer issues, and cross-sold products, driving over 60% growth in organizational performance and profitability.
Live Chat Support
Cross & Churchill Estates Ltd
Jan 2018 - Jan 2022 (4 years)
Managed customer queries, provided solutions and upsold products, contributing to over 100% organizational growth and improved customer retention.
Relationship Management Officer
Wema Bank Plc
Jan 2014 - Jan 2018 (4 years)
Cross-sold banking products, reactivated dormant accounts and developed customer relationships, doubling income and customer base during tenure.
Relationship Officer
Stanbic IBTC Bank
Jan 2012 - Dec 2013 (1 year 11 months)
Managed retail customers and acquired approximately 3,000 new customers while generating new MDA clients for the bank.
Account Officer - Consumer Lending
Diamond Bank Plc
Jan 2008 - Jan 2012 (4 years)
Managed consumer lending accounts and achieved top sales performance, contributing to regional recognition for credit card sales.
Education
Degrees, certifications, and relevant coursework
Skill2Scale Digital Academy
Certificate, Virtual Assistance
2025 - 2025
Completed a certificate program in Virtual Assistance in January 2025.
University of Ibadan
Bachelor of Science, Undisclosed
2010 - 2015
Completed a Bachelor of Science degree at the University of Ibadan, focusing on undergraduate studies from 2010 to 2015.
Merci Computer Studies
Diploma, Computer Studies
2006 - 2006
Completed a diploma program in computer studies in 2006.
The Polytechnic, Ibadan
Higher National Diploma, Undisclosed
1998 - 2001
Completed a Higher National Diploma program at The Polytechnic, Ibadan between 1998 and 2001.
Osun State College of Technology, Esa-Oke
Ordinary National Diploma, Undisclosed
1994 - 1996
Completed an Ordinary National Diploma (OND) program at Osun State College of Technology, Esa-Oke from 1994 to 1996.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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