Bose Bolanle
@bosebolanle
Award-winning customer relationship professional driving growth and exceptional service.
NigeriaWhat I'm looking for
I am an award-winning Customer Relationship Management professional with over 10 years' experience across banking and real estate, specializing in email and chat support, relationship management, and revenue growth through cross-selling and account reactivation. I have a proven record of increasing customer bases, depositing assets, and driving profitability—achieving double-digit growth and significant performance improvements for multiple financial institutions.
I deliver customer-centric solutions while monitoring risk assets and maintaining high retention rates, and I have been recognized with bank-wide and regional sales awards. I seek to apply my client-focused approach, strong communication skills, and proven sales track record to enhance customer experience and business results.
Experience
Work history, roles, and key accomplishments
Head Customer Experience
Ammin Finance Group
Feb 2023 - Present (2 years 11 months)
Provided email and chat support, identified and resolved customer issues, and cross-sold products, driving over 60% growth in organizational performance and profitability.
Customer Relationship Manager
Cross & Churchill Estates Ltd
Feb 2018 - Jan 2023 (4 years 11 months)
Managed customer queries, provided solutions and upsold products, contributing to over 100% organizational growth and improved customer retention.
WPRelationship Management Officer
Wema Bank Plc
Jan 2014 - Jan 2018 (4 years)
Cross-sold banking products, reactivated dormant accounts and developed customer relationships, doubling income and customer base during tenure.
SBRelationship Officer
Stanbic IBTC Bank
Jan 2012 - Dec 2013 (1 year 11 months)
Managed retail customers and acquired approximately 3,000 new customers while generating new MDA clients for the bank.
Account Officer - Consumer Lending
Diamond Bank Plc
Jan 2008 - Jan 2012 (4 years)
Managed consumer lending accounts and achieved top sales performance, contributing to regional recognition for credit card sales.
Education
Degrees, certifications, and relevant coursework
Skill2Scale Digital Academy
Certificate, Virtual Assistance
2025 - 2025
Completed a certificate program in Virtual Assistance in January 2025.
UIUniversity of Ibadan
Bachelor of Science, Undisclosed
2010 - 2015
Completed a Bachelor of Science degree at the University of Ibadan, focusing on undergraduate studies from 2010 to 2015.
Merci Computer Studies
Diploma, Computer Studies
2006 - 2006
Completed a diploma program in computer studies in 2006.
The Polytechnic, Ibadan
Higher National Diploma, Undisclosed
1998 - 2001
Completed a Higher National Diploma program at The Polytechnic, Ibadan between 1998 and 2001.
Osun State College of Technology, Esa-Oke
Ordinary National Diploma, Undisclosed
1994 - 1996
Completed an Ordinary National Diploma (OND) program at Osun State College of Technology, Esa-Oke from 1994 to 1996.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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