I’m looking for a remote opportunity where I can leverage my experience in Customer Experience, CRM Management, Customer Support, and Account Management.
Looking for a job
Lydia Lydia
@lydialydia
I don’t just manage customer relationships, I build the systems and processes that make those relationships scalable. Let's connect.
NigeriaWhat I'm looking for
I don’t just manage customer relationships—I solve customer problems, optimize the systems behind those interactions, and turn customer data into better business outcomes. Currently resolving 150+ customer tickets daily while optimizing CRM workflows, SLAs, FRT and customer journeys.
I specialize in CRM optimization, customer retention, support operations, and process improvement, helping businesses turn customer interactions and data into stronger relationships and measurable results.
I’ve led teams and implemented customer engagement strategies that contributed to 100% improvement in retention and 95% improvement in conversion rates.
People, Processes, CRM, Customer Experience, Revenue, That’s where I create value.
Let’s make that customer return!
Experience
Work history, roles, and key accomplishments
KU
Current
Manage 150+ customer inquiries daily across email, chat, and phone, resolving account, payment, transaction, and product-related concerns within SLA expectations. Own customer cases from initial contact through resolution, maintaining CRM records and coordinating escalations with Product, Operations, and Compliance.
DT
Customer Support Specialist | CRM Manager
Davenop Technologies
Jun 2025 - Jan 2026 (7 months)
Managed customer inquiries, product recommendations, and service requests through virtual support channels using Zoho ManageEngine for ticket management and follow-ups. Coordinated with engineers to investigate technical issues and maintained accurate CRM records and service reports.
XL
Customer Service Team Lead
Ximafx Consulting Ltd
Nov 2020 - Aug 2022 (1 year 9 months)
Maintained a 98% customer satisfaction rating while resolving escalated inquiries and delivering consistent support across multiple channels. Investigated recurring service issues, documented findings, and collaborated with internal teams to improve complaint resolution and support processes.
Customer Service Representative
Union Bank of Nigeria Plc
Dec 2017 - Jan 2020 (2 years 1 month)
Reduced customer complaint escalations by 76% through proactive issue investigation and timely resolution of banking, account, and digital-service inquiries. Exceeded sales targets by 110% by identifying customer needs and recommending appropriate banking products.
Education
Degrees, certifications, and relevant coursework
AU
Ambrose Alli University
Bachelor of Science, Political Science
Bachelor of Science in Political Science from Ambrose Alli University.
KU
Kuda
Customer Support, KYC, AML & Data Privacy, Customer Support
Professional training in Customer Support, KYC, AML & Data Privacy.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
12k-19k USD
Social media
Job categories
Interested in hiring Lydia?
You can contact Lydia and 90k+ other talented remote workers on Himalayas.
Message LydiaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
