I’m seeking a customer service role where I can handle inquiries, resolve escalations, and support high-value customers—ideally in remote or hybrid settings with cross-timezone and high-volume support.
Looking for a job
Olayemi Ajisefinni
@olayemiajisefinni
Deliver excellent customer service by resolving issues quickly, providing support, and building strong relationships that improve satisfaction.
NigeriaWhat I'm looking for
I’m a customer success and client acquisition professional with 5 years of experience managing 10,000+ high-value retail, SME, and corporate banking accounts. I consistently exceed quarterly revenue targets by 70%+ through strategic client acquisition, consultative selling, and retention-focused relationship management.
At Zenith Bank, I own end-to-end customer lifecycle execution—needs assessments, customized solutions, and CRM-tracked case management—to resolve 95%+ of escalations within 24 hours while sustaining 98% customer satisfaction. I also lead onboarding of 50+ new customers daily, reducing onboarding cycle time by 30% without sacrificing regulatory compliance, and I served as Retail Team Lead, coaching an 8-member team to deliver a 25% increase in revenue generation.
Experience
Work history, roles, and key accomplishments
Current
Senior Customer Relationship Specialist
Zenith Bank
Jan 2022 - Present (4 years 3 months)
Managed end-to-end customer lifecycle for 10,000+ retail and corporate clients, delivering 70%+ quarterly revenue target achievement through upselling and cross-selling. Reduced churn by 35% via proactive outreach and resolved 95%+ escalations within 24 hours using CRM-tracked case management, sustaining 98% customer satisfaction.
Customer Service Relationship Associate
Fidelity Bank
Jan 2020 - Jan 2022 (2 years)
Handled daily customer service operations for retail banking clients, resolving inquiries within 24 hours across phone, email, and in-person channels. Supported compliant onboarding and improved adoption of digital banking features, earning a double promotion within the first 3 years for consistently exceeding KPIs and client satisfaction targets.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Master of Business Administration (MBA), Business Administration
Pursuing a Master of Business Administration (MBA) at Ladoke Akintola University of Technology, with an expected completion year of 2026.
Obafemi Awolowo University
Bachelor of Science (B.Sc.)
Completed a Bachelor of Science (B.Sc.) at Obafemi Awolowo University in 2013.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
Customer SuccessClient AcquisitionRelationship ManagementCustomer OnboardingConsultative SellingUpsellingCross SellingStrategic OutreachService RecoveryStakeholder ManagementRegulatory ComplianceCustomer SatisfactionZendeskFlexible Banking SystemCRM (Hubspot Salesforce)SalesforceFreshdeskIntercomLinkedIn Sales NavigatorMicrosoft ExcelMicrosoft PowerPointOutlookGoogle WorkspaceMicrosoft TeamsZoomSlackGoogle MeetTrelloNotionGmailHubSpotIncrease Remote
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