Open to opportunities

annie biondokin

@anniebiondokin

Message

Bilingual customer service specialist delivering empathetic support and problem resolution.

United States

Message

What I'm looking for

I’m looking for a bilingual customer service role where I can resolve inquiries end-to-end, use CRM to improve processes, and coach teammates—bringing calm, empathetic problem-solving to every interaction.

I’m a bilingual (English/French) customer service professional focused on delivering exceptional, empathetic care. I resolve customer inquiries with strong problem-solving, active listening, and clear communication, while maintaining accurate documentation and order processing.

Most recently, I’ve served as a Senior Customer Support Specialist (Remote), managing a high-volume queue and proactively reducing escalations through in-depth product knowledge. I’ve also analyzed customer data to recommend process improvements, resulting in a 15% decrease in customer complaints, and supported team growth through training materials and ongoing coaching.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Specialist

Revival Home Care Agency

Jan 2019 - Jul 2023 (4 years 6 months)

Managed a high-volume remote customer support queue, handling technical issues, product inquiries, and billing concerns. Reduced escalations by proactively resolving issues and performing customer data analysis to decrease customer complaints by 15% while coaching junior team members.

Customer Support Billing Support Complaint Resolution CRM Software Data Analysis Process Improvement Coaching & Mentoring Customer Escalation Multitasking Time Management

Senior Customer Service Representative

Adaptive Rehab

Mar 2016 - Dec 2019 (3 years 9 months)

Responded to customer inquiries by phone, email, and chat while resolving requests such as product inquiries, order tracking, and issues. Documented interactions in CRM, collaborated with cross-functional teams for complex cases, and participated in ongoing training.

Customer Service Phone Email Chat Support Order Tracking Issue Resolution CRM Software Documentation Cross Functional Collaboration Training Development Problem Solving Active Listening

Sales Associate

ProActive Therapy LLC

May 2013 - Feb 2016 (2 years 9 months)

Provided personalized customer assistance, guiding purchases and recommending products based on customer needs. Consistently exceeded monthly sales targets, handled cash and credit card transactions, and supported visual merchandising.

Sales Customer Support Recommendations Sales Targets Visual Merchandising Cash Handling Credit Card Transactions Complaint Resolution Time Management Attention To Detail

Senior Home Health Aide

P-B Home Health Agency

Jan 2010 - Mar 2013 (3 years 2 months)

Provided compassionate in-home care to senior clients, assisting with activities of daily living and medication reminders. Maintained detailed care records, built rapport with clients and families, and collaborated with nurses and therapists to support coordinated care.

Medication Reminders Communication Interpersonal Skills Record keeping