LJLisa J
@lisaj
Motivated customer service specialist with over 5 years of experience.
United StatesWhat I'm looking for
I am a motivated and compassionate customer service specialist with over 5 years of experience in both remote and onsite support. My career has been defined by my ability to resolve complex issues and manage high-volume inbound and outbound calls, ensuring that clients receive the best possible service. I have a proven track record in team supervision, conflict resolution, and vendor coordination, which has allowed me to thrive in fast-paced environments.
Throughout my career, I have honed my skills in using CRM systems to streamline communication and maintain accurate records. My experience includes working with diverse teams and delivering consistent, friendly service across various retail locations. I am eager to contribute my strong leadership and problem-solving skills to a dynamic team, whether in a remote or in-office setting.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
StoreCare+ Centralized Services
Sep 2020 - Sep 2023 (3 years)
Answered 50–90 calls daily, resolving client concerns and coordinating service with vendors. Maintained detailed service records in CRM platforms and participated in quality coaching.
Retail Customer Service Associate
Walgreens
Jul 2019 - Jul 2020 (1 year)
Assisted customers in-store with purchases, returns, and product inquiries. Operated register, processed transactions, and handled customer complaints with care.
Shift Lead Team Member
Taco Bueno
May 2016 - Aug 2018 (2 years 3 months)
Supervised and supported a team of 5 team members during high-traffic shifts, ensuring smooth daily operations and excellent customer service. Handled cash management, end-of-day reports, and shift scheduling with accuracy and accountability.
Home Caregiver
Girling Health LLC
Aug 2013 - Oct 2014 (1 year 2 months)
Provided compassionate, hands-on care for elderly and disabled clients in their homes. Administered medications, monitored vital signs, and documented health changes.
Education
Degrees, certifications, and relevant coursework
Colorado Technical University
Coursework, Business Administration
Completed coursework in Business Administration, focusing on foundational business principles and practices.
Baker High School
High School Diploma, General Studies
Obtained a High School Diploma, completing general education requirements.
Availability
Location
United StatesAuthorized to work in
Job categories
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