Kaitlin Kuykendall

Provided in-home, non-medical care for seniors and other adults, focusing on their physical, mental, and social well-being. Assisted with activities of daily living, offering companionship, and helping clients live safely and independently at home.

Set up and broke down tables showcasing products, actively engaging with customers and handing out samples to discuss Boar’s Head products. Stayed up to date on products to effectively educate and promote during selling events.

Provided empathetic care for members, utilizing detailed listening skills to determine the best assistance and maintaining rapport with distressed members to ensure they received the best care possible. Troubleshot system issues and quickly adapted to changes, staying up to date with health insurance policies and benefits.

Coached and mentored less experienced collectors, prioritizing workflow and identifying process improvements. Utilized advanced negotiation skills to resolve accounts in collections, ensuring compliance with company policies and state legalities.

De-escalated and presented the best solutions for auto accounts in collections to bring them to a current standing in a performance-based environment. Accurately presented reporting information on collection data in a timely manner.

Efficiently troubleshot website-based functions in high-stress situations for time-sensitive issues. Effectively walked clients through government-based processes.

Managed wired and wireless sales and services, consistently meeting sales objectives through a competitive spirit. Handled all administrative aspects of sales, including customer contracts, warranties, inventory management, and payment processing.