Britney Durham

I am a passionate, professional problem-solver who enjoys taking on new challenges while staying calm and accountable under pressure. I’ve supported clients through high-volume phone environments, ensuring requests are handled accurately and efficiently.

In my remote customer service role, I manage Medicaid and Medicare needs, receiving and processing telephone requests to provide DME. I enter orders accurately, verify insurance, update patient files, and guide clients on how to use online patient portals.

Previously, I worked as a remote mortgage loan processor, gathering documentation, reviewing applications, handling warm transfers, and preparing files. Earlier in my career as a Home Health Aide, I provided hospice care and helped clients with transportation to doctor visits and therapy.