James Tsoptio

I am a dedicated Customer Service Representative with over three years supporting clients in Healthcare, E-commerce, Finance, and Tech Support. I consistently handle high-volume inbound queues while maintaining empathy and accuracy for sensitive customer needs.

My strengths include resolving complex inquiries, processing orders, managing accounts, and maintaining HIPAA-compliant interactions. I regularly meet and exceed KPIs for quality, professionalism, and call efficiency.

I am proficient with tools such as JIRA, Wealthbox, Orion, Riskalyze, Confluence, Slack, and Microsoft Office, and I use these to streamline workflows, reduce errors, and improve hold times and resolution rates.

I thrive in remote, collaborative environments where autonomy and continuous improvement are valued, and I bring a customer-first mindset with a focus on clear communication, problem solving, and sales-oriented service.