Open to opportunities

Anna Carolina Carregosa

@annacarolinacarregos

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Bilingual marketing and commercial manager blending paid media, customer success, and executive support.

Brazil

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What I'm looking for

I’m looking for a role where I can lead marketing and commercial operations, optimize Meta Ads and lead generation, and deliver bilingual customer support and executive-ready service in a fast-paced, international environment.

I’m a bilingual marketing and commercial manager with 15+ years of experience supporting multinational companies across marketing, customer relations, office administration, reception, sales, and event production. I bring a strong mix of commercial thinking and customer empathy, with fluent Portuguese and English and intermediate Spanish that helps me communicate clearly across teams and audiences.

In my most recent role at Êxito Produções, I led marketing and commercial operations for an event production company from Mar 2022 to Dec 2024. I managed social media channels and brand positioning, planned and optimized paid advertising campaigns and lead generation initiatives, and built email marketing campaigns and customer communication strategies to support growth in fast-paced environments.

I’ve also delivered performance-focused digital marketing support through Meta Platforms roles at Teleperformance and ICOM Comunicação. I provided strategic consulting and technical campaign guidance using Facebook, Instagram, and WhatsApp Ads, maintained client relationships, monitored campaign performance, and produced recommendations to drive audience targeting and measurable digital growth.

Alongside marketing, I’ve consistently supported executive and operational needs—handling executive reception and front-desk operations, meeting and travel coordination, financial administration, compliance support, vendor and supplier management, and SAP-based purchasing and payments. Whether it’s coordinating event execution, managing visitor services, or translating documentation, I prioritize dependable service, accuracy, and strong stakeholder communication.

Experience

Work history, roles, and key accomplishments

Bilingual Receptionist

Casa Bradesco

Mar 2026 - May 2026 (2 months)

Provided premium multilingual customer service for a cultural exhibition, managing ticket sales, validation, and visitor assistance. Supported smooth front-desk operations and ensured visitors received timely guidance.

Multilingual Customer Service Ticket Validation Customer Relations

Bilingual Receptionist

Grupo Haganá

Sep 2025 - Dec 2025 (3 months)

Supported reception and administrative operations for a multinational consulting firm, managing visitor services and meeting room coordination. Handled badges and parking controls while maintaining organized, professional front-office service.

Meeting Coordination Badge Management Parking Controls Front Office Administration

Bilingual Receptionist

HDI Seguros

Dec 2024 - May 2025 (5 months)

Provided executive-level reception and administrative support, coordinating facilities requests and supporting day-to-day office needs. Managed correspondence distribution and provided employee assistance to support smooth operations.

Correspondence Distribution Employee Assistance Office Administration Multilingual Support

Marketing & Commercial Manager

Êxito Produções

Mar 2022 - Dec 2024 (2 years 9 months)

Led marketing and commercial operations for an event production company, managing social media, brand positioning, paid advertising, and email marketing to support lead generation and client communication. Supervised event execution (booths, photography, and video production) and provided administrative support to company leadership.

Social Media Management Paid Advertising Lead Generation Email Marketing Event Production Client Relationship Management Product Positioning Event Execution

Administrative Assistant

Power Trading Company

May 2024 - Jul 2024 (2 months)

Translated contracts and customs documentation to support compliance and commercial operations. Assisted with compliance processes and documentation required for business execution.

Contract Translation Customs Documentation Compliance Support Administrative Assistance

Bilingual Marketing Specialist

Teleperformance

Dec 2021 - Mar 2022 (3 months)

Provided strategic consulting to advertisers using Facebook, Instagram, and WhatsApp Ads, helping optimize audience targeting and campaign performance. Delivered performance analysis and recommendations to support digital growth for client accounts.

Campaign Optimization Audience Targeting Performance Analysis Advertiser Consulting Digital Growth Strategy client support

Customer Success & Marketing Analyst

ICOM Comunicação

Nov 2020 - Jan 2021 (2 months)

Managed digital advertising accounts for healthcare and dental clients, developing lead generation and customer acquisition strategies. Maintained client relationships while monitoring campaign performance and engagement outcomes.

Digital Advertising Lead Generation Customer Acquisition Client Relationship Management Account Management

Bilingual Marketing Support Specialist

Teleperformance

Sep 2020 - Nov 2020 (2 months)

Provided technical and strategic support for Facebook advertising products, assisting advertisers with campaign management and troubleshooting. Supported digital performance by helping clients resolve issues and optimize ongoing campaigns.

Campaign Management Troubleshooting Technical Support Performance Optimization Multilingual Customer Support

Bilingual Support Analyst

Atento Brasil S/A

May 2016 - Jun 2017 (1 year 1 month)

Supported advertisers via phone, email, and chat, providing technical guidance and marketing recommendations to improve campaign performance. Helped businesses maximize advertising ROI through actionable support and ongoing account assistance.

Marketing Recommendations ROI Optimization Phone Email Chat Support Advertiser Assistance

Trilingual Receptionist

Merck Latin America

Jun 2013 - Jan 2015 (1 year 7 months)

Managed front-desk operations for Merck’s Latin American regional office, supporting international executives, visitors, and business partners. Coordinated accounts payable, supplier payments, procurement and office operations, using SAP-based systems for purchasing and payment processing.

Front Desk Operations Executive Support Accounts Payable Procurement

Bilingual Receptionist

Honda Automóveis

May 2012 - Jan 2013 (8 months)

Managed corporate reception services for Honda Brazil, coordinating visitor access, meeting room scheduling, and badge management. Provided administrative support to multiple departments while handling daily front-office requests.

Badge Management Administrative Support Multilingual Support reception services

Bilingual Sales Representative

Atento Brasil S/A

May 2011 - Mar 2012 (10 months)

Conducted consultative sales for Apple products through online and telephone channels, helping customers select products aligned to business and personal needs. Delivered high-quality customer service and sales support to maintain strong client experiences.

Consultative Sales Customer Service Product Recommendations Sales Support

Administrative Assistant

Êxito Produções

May 2007 - Jun 2010 (3 years 1 month)

Supported commercial and administrative operations in the events industry by managing client communications and preparing contracts. Assisted with graphic design and project development using CorelDRAW.

Office Administration Client Communication CorelDraw Commercial Support