Adielci Castro

Managed a high-volume portfolio of Meta advertiser accounts, providing consultative support, upsell, and cross-sell of digital marketing solutions. Analyzed campaign performance data to deliver actionable recommendations and maintained bilingual communication with clients and international teams.

Provided comprehensive support to commercial and administrative routines, including lead generation, pipeline control, and performance reporting. Handled internal and external inquiries with a focus on conversion and resolution, facilitating communication between commercial and operational teams.

Delivered direct customer service with emphasis on loyalty and positive shopping experience. Managed financial operations including cash opening/closing, invoice issuance, and payment control with precision and full compliance.

Completed training in ergonomics, inclusion of people with disabilities, business ethics, company culture, and whistleblowing channels in March 2026.

Achieved Upper Intermediate English proficiency at CEFR B2 level in February 2026.

Completed training on business ethics in March 2026.

Completed training on inclusion of people with disabilities in March 2026.

Completed high school education at U.E.C. Santíssima Trindade.

Completed training on Atento company culture in March 2026.

Completed global training on whistleblowing channels in March 2026.