Open to opportunities

joao annes melo de carvalho

@joaoannesmelodecarva

Message

iGaming marketing and bilingual customer service professional driving growth and excellent user experiences.

Brazil

Message

What I'm looking for

I seek roles where I can drive digital growth and customer satisfaction in collaborative teams, focusing on marketing, affiliates, and bilingual support.

I am a marketing and customer service professional with solid experience in administrative operations and the iGaming industry, known for organization, effective communication, and a collaborative spirit.

I have developed and executed marketing strategies, managed affiliate partnerships, strengthened digital presence through social media and online campaigns, and focused on attracting international audiences to support global positioning.

I deliver results through strong relationship-building, leadership in bilingual customer service, and disciplined administrative management that improves ROI and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Internet Marketing Specialist

Current

Kamol Cosmetic Hospital

Jan 2025 - Present (11 months)

Owned social media content and online campaign management to strengthen the hospital's digital presence and attract international patients, supporting global positioning.

Social Media Content Creation International Marketing Branding Patient Acquisition Analytics

Marketing and Affiliates Manager

Oriental 88

Jan 2020 - Dec 2024 (4 years 11 months)

Developed and executed marketing strategies and managed affiliate partnerships to increase traffic and optimize campaign ROI, driving measurable brand growth.

Affiliate Marketing Campaign Optimization SEO Google Ads Social Media Analytics Partnership Management

Administrative Manager

Dukinni Solucoes e Servicos

Jan 2018 - Dec 2024 (6 years 11 months)

Managed administrative operations and event coordination, improving process reliability and ensuring deadlines and corporate standards were met.

Administrative Management Event Coordination Process Improvement Inventory Control Communication Team Leadership

Administrative Assistant

Telefonica Vivo

Jan 2014 - Dec 2015 (1 year 11 months)

Coordinated interdepartmental communication, managed inventory control, and ensured deadlines and corporate standards were met to support operations.

Communication Inventory Control Office Administration Scheduling Customer Service Documentation

Education

Degrees, certifications, and relevant coursework

FMU - Faculdades Metropolitanas Unidas

Digital Marketing, Internet Marketing

2025 - 2027

Enrolled in Internet Marketing program focusing on social media content, online campaign management, and institutional communication to strengthen brand digital presence.