Angelo Gabriel Arias

Advise hiring managers on job descriptions, market realities, and interview readiness; engage candidates and communicate company value propositions. Coordinate candidate feedback and offers through onboarding; promote company culture and benefits.

Recruit, interview, train, coach, and develop Financial Advisors; monitor KPIs and support unit sales objectives. Develop insurance portfolios and maintain company standards, data privacy requirements, and Insurance Commission compliance.

Qualified warm leads, scheduled appointments, and handled claimant calls regarding Social Security disability claims and appeals. Promoted to Filing Specialist after one week based on performance and quick learning; supported claim and appeal filing, SSA coordination, fax submissions, case-manager coordination, hearing scheduling, and claimant updates.

Managed multiple customer chats, recruited and coached new hires on chat protocols and sales methods, and prepared daily sales and performance reports.

Qualified homeowners, generated prospects, scheduled roofing inspection appointments, and maintained appointment quality standards.

Assisted Anthem Blue Cross Blue Shield members with healthcare and medical insurance concerns, appointments, provider communication, and transportation. Supported claims, grievances, prior authorizations, payments, and inquiries involving CPT, ICD, and CMS-1500; followed HIPAA guidelines and HEDIS measures. Assisted colleagues with complex calls, shadowed trainers, and mentored team members in QA/

Managed content calendars, publishing, community engagement, social listening, competitor monitoring, graphics, captions, short-form videos, analytics, and reports.

Consulted on property and investment opportunities, researched markets, maintained listings, conducted viewings, and generated leads.

Managed multiple chats, mentored new hires, coordinated chat-handling practices, and prepared daily sales and performance reports.

Handled voice, chat/SMS, and email concerns; coordinated with U.S.-based photographers using Slack and provided account-creation and basic technical support.

Reviewed accounts, assisted with promotions and complaints, coordinated with Collections, Fraud, Payment Solutions, and Technical Support, and provided technical troubleshooting.

Managed multiple client-based chat conversations while maintaining customer satisfaction.

Reviewed tickets exceeding SLAs, handled social feedback and escalations, and coordinated with Finance, Transport, Quality, and Risk teams. Provided voice, email, and chat support for product, logistics, delivery, and promotional concerns; performed troubleshooting and quality assessments.

Oversaw construction, renovation, and build-and-sell projects; managed bills of materials, payroll, financial operations, HR, recruitment, timekeeping, bookkeeping, and documentation.

Assisted drivers with delivery and restaurant concerns; coordinated among drivers, customers, and restaurants and supported agent escalations.

Managed daily business operations, sales, inventory, HR, recruitment, payroll, financial administration, bookkeeping, and deliveries.

Handled U.S. customer calls about domestic and international travel, flight reservations, and frequent-flyer mile bookings.

Assisted with schedules and communications, organized client payments, performed data entry, maintained records, and conducted research.

Handled customer inquiries, television-related technical concerns, and basic financial account inquiries.

Handled customer inquiries, technical concerns, and basic financial account concerns.

Conducted market research, feasibility studies, site visits, product surveys, inventory planning, and strategic site planning.

Pursued a Bachelor of Science in Interior Design, focusing on design principles and spatial planning.

Completed a Bachelor of Fine Arts in Advertising, with coursework in visual communication and marketing.

Completed high school education at Jesu–Mariae School.

Completed grade school education at Don Bosco Technical Institute Makati.